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Resident Request Resolution Checklist for Property Managers

Resolve resident issues efficiently and maintain stellar property reviews! This Resident Request Resolution Checklist empowers property managers to track, prioritize, and close out maintenance requests and service inquiries-ensuring tenant satisfaction and streamlining operations. Download now and elevate your property management!

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Request Intake & Logging

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Details regarding the initial receipt and recording of the resident's request.

Request Received Date

Request Received Time

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Resident Name

Unit Number

Detailed Description of Request

Request Category

Priority Level (1-5)

Request Status

Request Prioritization & Assignment

2 of 6

Information on assessing urgency and assigning responsibility for resolution.

Request Urgency

Estimated Resolution Time (Days)

Department Responsible

Vendor Contact Details (if applicable)

Assigned Date

Assigned To

Communication & Updates

3 of 6

Tracking communication with the resident regarding progress and timelines.

Initial Communication Date

Time of Initial Communication

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Communication Method

Summary of Initial Communication

Date of Last Update Sent

Details of Last Update Sent

Update Status

Resolution & Completion

4 of 6

Documentation of the completed resolution and necessary follow-up actions.

Detailed Description of Resolution

Resolution Completion Date

Resolution Completion Time

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Cost of Resolution (if applicable)

Resolution Method

Supporting Documentation (Photos, Invoices)

Property Manager Signature

Documentation & Record Keeping

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Ensuring all actions and outcomes are accurately recorded for future reference.

Detailed Description of Resolution

Resolution Completion Date

Cost of Resolution (if applicable)

Resolution Category

Supporting Documentation (e.g., Invoice, Photos)

Vendor/Contractor Involved (if applicable)

Property Manager Signature

Follow-Up & Resident Satisfaction

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Verifying the resident is satisfied with the resolution and addressing any outstanding concerns.

Follow-Up Date

Resolution Status

Resolution Time (Days)

Resident Satisfaction Level

Resident Comments

Additional Notes/Details

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