ChecklistGuro CRM Customization Checklist
Unlock the full potential of your CRM! This CRM Customization Checklist ensures every tweak and addition to your system-from custom fields to workflows-is flawless, secure, and aligned with your business goals. Download now and avoid costly errors!
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Requirements Gathering & Planning
Define the scope of customization and align with business needs.
Business Objectives for Customization
Customization Priority (High, Medium, Low)
Estimated Effort (in hours)
Dependencies on Other Systems/Processes
Affected User Groups
Target Completion Date
Development Environment Setup
Configure and secure the development environment for customizations.
Development Environment Purpose Statement
Sandbox Instance Size (in GB)
Sandbox Type
Sandbox Creation Date
Installed Dev Tools
Configuration Files (e.g., org.xml)
Custom Object Design & Implementation
Create and configure custom objects, fields, and relationships.
Object API Name
Object Label
Record Limit (Optional)
Ownership Settings
Deployment Status
Created Date (Automatic)
Description (Optional)
Workflow & Automation Rules
Design and implement workflow rules, process builders, and flows.
Automation Type
Workflow Description
Order of Execution
Entry Criteria Met
Actions to Perform
Scheduled Start Date
Page Layout & User Interface Adjustments
Customize page layouts, record types, and UI elements for user experience.
Record Type Selection
Related List Visibility
Button Placement
Help Text Display
Custom Notes/Instructions for Users
Validation Rules & Data Integrity
Implement validation rules to ensure data accuracy and compliance.
Maximum Allowed Value for Quantity Field
Minimum Allowed Value for Price Field
Required Status Field Value
Valid Date Format (YYYY-MM-DD)
Required Field Combinations
Allowed Characters in Text Fields (Regex)
Security & Permissions
Configure security settings and user permissions to protect sensitive data.
Profile Assignment Verification
Object Permissions Checked (e.g., Account, Contact)
Field-Level Security Applied?
Number of Custom Profiles Created
Documentation of Security Design Decisions
Two-Factor Authentication Enforced?
Testing & Quality Assurance
Thoroughly test all customizations to ensure functionality and usability.
Number of Test Cases Executed
Number of Failed Test Cases
Description of Critical Bugs Found (if any)
Affected Areas (e.g., Sales, Marketing, Service)
Overall Test Result
Date of Last Test Execution
Summary of Key Findings and Recommendations
Documentation & Training
Document customizations and provide training to users.
Customization Purpose & Rationale
Detailed Customization Steps
Customization Design Documents
Target User Groups for Training
Training Session Schedule
Training Materials Summary
Deployment & Release Management
Plan and execute the deployment of customizations to the production environment.
Planned Deployment Date
Scheduled Deployment Time
Deployment Risks and Mitigation Plan
Estimated Deployment Time (hours)
Environments to Deploy To
Deployment Method
Deployment Checklist Version
Deployment Approver Signature
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