Returns Management and RMA Processing

Start des Workflows/Prozesses.

Initialize a new Return Merchandise Authorization entry in the RMA Data Model when a customer requests a return.

Retrieve original order details from the Orders Data Model to verify the purchase date and eligibility for return.

Calculate the difference between the current date and the delivery date to determine if the request falls within the 30-day return policy.

Change the status of the RMA entry once the return shipping label has been generated and sent to the customer.

Create a task for the Warehouse Team to physically inspect the returned item for damage upon arrival.

Fetch product specifications and SKU information from the Product Data Model to identify the item being returned.

Update the RMA entry with the findings from the warehouse inspection (e.g., 'Damaged', 'Unopened', or 'Used').

Calculate the final refund amount by subtracting restocking fees or shipping costs from the original item price.

Create a new entry in the Transactions Data Model to track the outgoing payment to the customer.

Aggregate all RMA entries for the current month to calculate the total number of returns vs. total sales.

Send an email to the customer notifying them that their return has been approved and a refund is being processed.

Send an email to the customer if the return request is denied due to policy violations.

Create a task for the Inventory Manager to add the item back to 'Sellable Stock' if the inspection passed.

Update the stock quantity in the Product Data Model for the specific SKU being returned.

Create a report summarizing all processed RMAs, total refund costs, and common reasons for return for the weekly management review.

Delete a duplicate or incorrectly created RMA entry from the Data Model.

Send an SMS to the customer's phone number when the return package has been successfully scanned by the carrier.

Ende des Arbeitsablaufs/Prozesses.