Reverse Logistics and Returns Management

Start des Workflows/Prozesses.

Fetch the original order information and product details associated with the return request.

Generate a new Return Record entry in the Returns Data Model to track the lifecycle of the return.

Send an automated email to the customer containing their RMA number and return instructions.

Assign a task to the Warehouse Admin to generate and attach a prepaid shipping label to the RMA.

Update the RMA entry status once the carrier scans the return package.

Fetch the specific inspection checklist and quality standards for the returned product type.

Assign a task to the Warehouse Technician to inspect the physical condition of the returned item.

Update the Return Entry with the outcome of the inspection (e.g., Resellable, Damaged, or Refurbish).

Calculate the final refund value by subtracting restocking fees and shipping costs from the original item price.

Update the Inventory Data Model to increase the count of 'Available' stock if the item is marked as resalable.

Aggregate all return entries within the current month to calculate the percentage of total sales returned.

Assign a task to the Finance Team to execute the payment reversal in the payment gateway.

Send an email to the customer confirming that the refund has been processed to their original payment method.

Create a comprehensive report summarizing return reasons, costs, and loss trends for management review.

Remove or move the completed return entry from the active processing queue to the archive data model.

Ende des Arbeitsablaufs/Prozesses.