Automotive Technician Dispatching Process

Inicio del flujo de trabajo/proceso.

Retrieve all upcoming vehicle service appointments from the Appointments data model.

Retrieve a list of technicians currently marked as 'On Duty' in the Technician data model.

Get all active tasks assigned to each available technician to determine current capacity.

Sum the estimated duration of all scheduled tasks to compare against total technician availability.

Subtract total scheduled labor hours from total available technician hours to identify over or under-utilization.

Create a task for the Service Manager to review and approve the proposed technician-to-vehicle assignments.

Change the status of the Appointment entry from 'Scheduled' to 'Assigned'.

Create a new entry in the Dispatch Log data model containing the technician ID, Vehicle ID, and Timestamp.

Create a task in the Technician's personal queue containing the vehicle details and repair instructions.

Send an SMS to the technician's mobile number notifying them of the new assignment.

Send an email to the vehicle owner confirming which technician will be working on their car.

Update the Technician's availability data model to reflect the newly blocked time slot.

Fetch previous maintenance records for the specific vehicle to provide context to the technician.

Create a daily report showing total vehicles dispatched, technician utilization, and pending arrivals.

Fin del flujo de trabajo/proceso.