Transit Subscription and Pass Management Process

Inicio del flujo de trabajo/proceso.

Fetch existing user data and current active subscriptions from the Customer Data Model.

Check the Inventory Data Model to see if the requested pass type is in stock or available for digital activation.

Calculate the total cost by adding the base pass price to applicable taxes and service fees.

Generate a new entry in the Orders Data Model containing the transaction details and pending status.

Assign a task to the Billing Department/Automated Gateway to process the transaction.

Update the Order entry to 'Paid' or 'Failed' based on the result of the payment task.

Sum the total value of all 'Paid' entries in the Orders Data Model for the current date.

Create a new entry in the Passes Data Model, linking the digital ID to the Customer Profile.

Create a task for the Verification Team if the subscription requires proof of age or residency.

Send a receipt and digital pass details to the customer's registered email address.

Send an SMS to the user's phone number notifying them that their pass is now active.

Update the Customer's active subscription status in the Customer Data Model to 'Active'.

Create a summary report of all new subscriptions, renewals, and cancellations for the month.

Delete temporary/single-use pass entries from the system once their expiration date has passed.

Fin del flujo de trabajo/proceso.