Public Transport Reporting

Features of our Public Transport Reporting Solution

• Core Reporting Features

  • Passengers Issue Reporting: Allow your passengers to report issues in Busses, Trains... with QR code scanning and form submission.

  • Real-Time Vehicle Tracking: Display the real-time location of buses, trains, trams, and other vehicles on a map interface.

  • On-Time Performance (OTP) Reporting: Calculate and report OTP for routes, vehicles, and time periods, highlighting delays and disruptions.

  • Passenger Load Reporting: Track and report passenger counts per route and time of day (using automated counting systems or manual surveys).

  • Route Performance Reporting: Analyze key metrics for each route, including ridership, OTP, and revenue.

  • Incident Reporting: Log and report incidents such as accidents, breakdowns, and security breaches.

  • Revenue Reporting: Track and report revenue generated by different routes, payment methods, and ticket types.

  • Scheduled vs. Actual Comparisons: Compare planned schedules with actual operations to identify areas for improvement.

• Business Process Management (BPM) Features

  • Incident Management Workflow: Automate the process of logging, investigating, and resolving incidents with appropriate personnel.

  • Service Disruption Notification Workflow: Automatically generate and distribute notifications to passengers about service disruptions via SMS, email, and app push notifications.

  • Route Adjustment Workflow: Manage route adjustments due to construction, events, or other factors, automatically updating schedules and communicating changes to passengers.

  • Schedule Deviation Analysis & Correction Workflow: Trigger automated analysis of schedule deviations and initiate workflows to adjust schedules based on identified patterns.

  • Maintenance Scheduling Workflow: Integrate maintenance schedules with reporting, ensuring preventative maintenance is tracked and efficiently managed.

  • Passenger Feedback Processing Workflow: Route passenger feedback (e.g., complaints, suggestions) to appropriate departments for review and action.

• Data Sources & Analytics Features

  • GPS Data Integration: Integrate with GPS tracking devices to receive real-time vehicle location data.

  • Automatic Passenger Counting (APC) Integration: Integrate with APC systems to receive passenger counts automatically.

  • Fare Collection System Integration: Integrate with fare collection systems to receive revenue and passenger data.

  • External Data Integration (Weather, Traffic): Incorporate external data sources like weather and traffic conditions into the reporting and analysis.

  • Predictive Analytics (Ridership Forecasting): Use historical data to forecast future ridership patterns and optimize resource allocation.

  • Geofencing and Alerting: Set up virtual boundaries (geofences) to trigger alerts when vehicles deviate from planned routes or enter restricted areas.

• Technical & Admin Features

  • Role-Based Access Control (RBAC): Define user roles and permissions for different stakeholders (drivers, dispatchers, managers, etc.).

  • Security: Secure data with encryption and access controls.

  • Scalability: Handle large volumes of data and support a growing number of vehicles and users.

  • API & Integrations: Provide APIs for integration with other systems (e.g., mobile apps, passenger information displays).

  • Mobile App Support: Provide mobile apps for drivers and dispatchers to access real-time data and communicate with each other.

  • Customizable Dashboards: Allow users to create custom dashboards to visualize data and track key metrics.

  • Report Scheduling & Export: Schedule automated reports and export them in various formats (PDF, CSV, Excel).

Guide for our Public Transport Reporting Solution

1. Sing In or Sign Up for a new account

2. Setup your profile

   • Go to Profile

   • Confirm your Email

   • Set your password (if not already done)

   • Set your Name, Username and Locale

3. Getting Started Task

   • Go to Tasks or Home

   • Start your "Getting Started" task

   • Check what we have installed for you

   • Finish the task

4. Dashboards

   • Go to Issues Count and check how many issues are reported/created each day

   • Go to Tasks Calendar and check the Tasks for this month

   • Go to Tasks Priority Board and check how many tasks are with Urgent, High, Normal etc. priority

   • Go to Tasks Status Board and check how many tasks are with Scheduled, Open, In Progress etc. status

   • Go to Tasks Responsible Board and check how many tasks are assigned per each User/employee

   • Go to Tasks Started/Finished and check how many tasks are started and finished each day

5. Models

   • Go to Models

   • Open Vehicle model and review it's elements/properties, add/remove/change elements if needed

   • Open Issue model and review it's elements/properties, add/remove/change elements if needed

6. Create Vehicle

   • Go to Vehicles and click on "Create" button (top right corner)

   • Fill out the details and Save

7. Create Issue

   • Go to Issues and click on "Create" button (top right corner)

   • Fill out the details and Save

8. Invite a Colleague

   • Go to Users and click on "Create" button (top right corner)

   • Fill out the details and click Save

9. Create Checklist and Task

   • Go to Checklists and click on "Create" button (top right corner)

   • Add a few elements for test purposes and create your first Checklist

   • Click on Assign (top right corner) and assign a new task to to colleague you invited

   • You can also assign the Checklist to your colleague by going to Tasks > Create > Fill details > Save

10. Install Checklist Template

    • Go to Checklists and click on "Templates" button (top right corner)

    • Filter for Templates in category "Public Transport Management" (if not already done)

    • Click on any of the templates

    • Once the template is opened click on "Install" (top right corner)

11. Check out the platform Documentation

12. If you have any questions or need help go to Support and create a ticket for us