Mobile Maintenance Work Order Process

Start des Workflows/Prozesses.

Retrieve all Work Order entries with a status of 'New' or 'Unassigned'.

Retrieve technician entries to check for available staff in the assigned region.

Generate a new Task for the assigned technician containing the repair details.

Update the Work Order entry status to 'In Progress' once the technician accepts the task.

Create a new entry in the Parts Log to track parts used during the repair.

Decrement the stock quantity in the Parts Data Model based on parts used.

Sum the costs of all parts used and labor hours recorded for the specific Work Order.

Calculate the new ETA by adding the estimated repair duration to the current timestamp.

Create a follow-up task for a supervisor to verify the repair quality.

Update the Work Order status to 'Completed' and timestamp the closure.

Send an email to the customer notifying them that their mobile device/equipment is ready for pickup.

Send an SMS to the technician when a high-priority emergency work order is assigned.

Compile all completed Work Order entries into a monthly performance and cost report.

Delete any duplicate or erroneous Work Order entries identified during the audit phase.

Ende des Arbeitsablaufs/Prozesses.