Nonprofit Donation Support Checklist
Ensure seamless donation processing and donor satisfaction! This Nonprofit Donation Support Checklist helps your team handle inquiries, resolve issues, and maintain strong donor relationships, so you can focus on your mission.
Esta plantilla se instaló 4 veces.
Initial Contact & Identification
Steps to verify donor identity and understand the initial inquiry.
Donor First Name
Donor Last Name
Phone Number (Optional)
Preferred Contact Method
Brief Description of Inquiry
Date of Donation (If Known)
Inquiry Regarding
Donation Inquiry Verification
Confirm details of the donation: amount, date, method, and any associated information.
Donation Amount
Donation Date
Donation Method
Donor First Name
Donor Last Name
Donor Email Address
Donor Phone Number
Campaign/Fund
Payment Processing Issues
Troubleshooting steps for declined payments, refunds, or incorrect charges.
Payment Method
Transaction Amount
Transaction Date
Description of Issue
Transaction Status
Authorization Code (if applicable)
Error Message (if applicable)
Recurring Donation Management
Handling requests to update, pause, or cancel recurring donation schedules.
Reason for Change
New Donation Amount (if applicable)
Effective Date of Change (if applicable)
Pause Duration (if applicable)
Additional Notes/Reason (if 'Other' selected above)
Confirmation Method
Tax Receipt and Donation Records
Ensuring accurate tax receipts are generated and donation records are maintained.
Donation Date
Donation Amount
Donation Designation
Tax Deductibility Status
Donor's Full Name (for Receipt)
Donor's Address (for Receipt)
Donor's Email (for Digital Receipt)
Donor Account Assistance
Helping donors with account login, password resets, and profile updates.
Donor's Full Name
Donor's Email Address
Donor's Phone Number (Optional)
Account Issue Type
Describe the Account Issue
Date of Last Account Activity (If known)
Verification Method Preferred
Communication & Follow-Up
Steps for acknowledging inquiries and keeping donors informed of resolution progress.
Initial Contact Date
Initial Contact Time
Communication Method (Email, Phone, Chat)
Summary of Initial Inquiry
Assigned Agent
Follow-Up Date (if applicable)
Notes on Communication & Resolution Progress
Communication Status
Escalation & Complex Issues
Procedure for escalating challenging or unusual donation support requests.
Detailed Description of Issue
Donor Value (Estimated)
Issue Severity
Related Systems Affected
Date Issue Occurred
Time Issue Reported
Escalation Authority Signature
Data Privacy and Security
Verification steps to protect donor data and comply with privacy regulations.
Confirm Donor Data Access Protocol Followed?
Number of Data Access Attempts Verified
Verification of Secure Communication Channel Used?
Date of Last Security Protocol Review
Notes on Potential Security Concerns
Was Donor Consent Confirmed?
Documentation and Knowledge Base
Adding relevant information to the knowledge base for future reference.
Summary of Issue & Resolution
Issue Category (for tagging)
Keywords for Knowledge Base Search
Attach Supporting Documents (e.g., screenshot, transaction ID)
Link to Relevant Knowledge Base Article (if applicable)
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¿Tiene dificultades para mantenerse al día con las solicitudes de soporte? ChecklistGuro proporciona un sistema centralizado para gestionar tickets, realizar un seguimiento del progreso y garantizar la satisfacción del cliente. Mejore la eficiencia y reduzca los tiempos de resolución.
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