Integrated Ticketing and Revenue Collection Workflow

Inicio del flujo de trabajo/proceso.

Retrieve customer contact details and credit status from the Customer Data Model.

Create a new entry in the Tickets Data Model to log the incoming issue.

Create a task for a Support Representative to investigate the reported issue.

Update the status of the specific ticket entry to reflect active work.

Retrieve all unpaid entries from the Invoices Data Model associated with the customer.

Sum the 'Amount Due' property of all unpaid invoices found in the previous step.

Calculate if the customer is eligible for service based on (Total Debt - Credit Limit).

Send an automated email to the customer detailing their outstanding balance.

Create a task for the Billing Department to reach out for payment.

Create a new entry in the Billing Requests Data Model.

Update the ticket status to reflect that resolution is pending revenue collection.

Scan the Payments Data Model for a new entry matching the Payment Request ID.

Update the specific Invoice entry status to 'Paid' once verification is successful.

Update the original Ticket entry status to 'Closed/Resolved'.

Send a brief SMS to the customer's phone number confirming the payment was received.

Generate a summary report aggregating total recovered revenue and resolved tickets for the period.

Fin del flujo de trabajo/proceso.