Policy Cancellation and Lapsed Workflow

Rozpoczęcie przepływu pracy/procesu.

Fetch all entries from the 'Policy' data model where the 'Status' is 'Lapsed' or 'Expiry Date' is in the past.

Get contact information (Email/Phone) from the 'Client' data model linked to the identified lapsed policies.

Sum the 'Annual Premium' values of all identified lapsed policies to understand revenue impact.

Aggregate the sum of premiums from the retrieved lapsed policy entries for financial reporting.

Create a task for the Retention Specialist to review the reason for cancellation for each identified policy.

A set of sub-steps within the Review Task to verify notice periods, outstanding balances, and refund eligibility.

Update the 'Status' field of the specific Policy entry to 'Cancelled' once the review is finalized.

Create a new entry in the 'Correspondence Log' data model to document that a cancellation notice was issued.

Send an automated email to the Client's email address notifying them that their policy has been officially cancelled.

Send a brief SMS notification to the Client's mobile number regarding the change in policy status.

Create a task for the Billing Team to process any necessary premium refunds or stop future automated payments.

Update the 'Payment Instructions' entry to 'Halt' for the associated client account.

Create a report summarizing all cancelled and lapsed entries for the month to be reviewed by Management.

Delete any temporary 'Payment Hold' entries in the system that are no longer relevant following the final cancellation.

Koniec przepływu pracy/procesu.