HR Incident Management Process

Start des Workflows/Prozesses.

Create a new entry in the 'HR Incidents' data model when a report is submitted.

Update the status of the incident entry (e.g., from 'New' to 'Investigating').

Retrieve employee information (department, manager, contact) from the 'Employees' data model based on the reporter's ID.

Create a task for the HR Specialist assigned to handle the investigation.

Create a task for the HR Manager to review the investigation findings after 5 days.

A predefined list of steps for the investigator (e.g., Interview witnesses, Review logs, Document findings).

Send an automated email to the employee acknowledging receipt of the incident report.

Send an email alert to the HR Department Head regarding a high-severity incident.

Calculate the difference between 'Incident Created Date' and 'Incident Closed Date'.

Sum the total number of incident entries created within the current month.

Calculate the average severity level of all active incidents to determine departmental risk.

Get the 'HR Policy' data model entry to ensure the resolution steps align with company regulations.

Update the severity field in the incident entry if new evidence is discovered during investigation.

Create a report aggregating all closed incidents from the past week for the management review.

Delete an incident entry if it is identified as a duplicate of an existing record.

Send an SMS to the On-call HR Officer for 'Critical' severity incidents.

Ende des Arbeitsablaufs/Prozesses.