ChecklistGuro HR Incident Management Process
Streamline your HR operations with our comprehensive HR Incident Management Process. This optimized workflow ensures rapid response, seamless investigation, and standardized resolution for workplace grievances and policy violations. Master case management with automated tracking, secure documentation, and real-time compliance oversight to foster a transparent and professional company culture.
Start
Start of the Workflow/Process.
1. Create Incident Record
Create a new entry in the 'HR Incidents' data model when a report is submitted.
2. Update Incident Status
Update the status of the incident entry (e.g., from 'New' to 'Investigating').
3. Fetch Employee Details
Retrieve employee information (department, manager, contact) from the 'Employees' data model based on the reporter's ID.
4. Assign Investigator
Create a task for the HR Specialist assigned to handle the investigation.
5. Create Follow-up Task
Create a task for the HR Manager to review the investigation findings after 5 days.
6. Investigation Checklist
A predefined list of steps for the investigator (e.g., Interview witnesses, Review logs, Document findings).
7. Notify Reporter
Send an automated email to the employee acknowledging receipt of the incident report.
8. Notify HR Manager
Send an email alert to the HR Department Head regarding a high-severity incident.
9. Calculate Resolution Time
Calculate the difference between 'Incident Created Date' and 'Incident Closed Date'.
10. Calculate Monthly Incident Volume
Sum the total number of incident entries created within the current month.
11. Average Severity Score
Calculate the average severity level of all active incidents to determine departmental risk.
12. Check Policy Compliance
Get the 'HR Policy' data model entry to ensure the resolution steps align with company regulations.
13. Update Incident Severity
Update the severity field in the incident entry if new evidence is discovered during investigation.
14. Generate Weekly Incident Summary
Create a report aggregating all closed incidents from the past week for the management review.
15. Remove Duplicate Incident
Delete an incident entry if it is identified as a duplicate of an existing record.
16. Urgent Alert SMS
Send an SMS to the On-call HR Officer for 'Critical' severity incidents.
End
End of the Workflow/Process.
Start of the Workflow/Process.
Create a new entry in the 'HR Incidents' data model when a report is submitted.
Update the status of the incident entry (e.g., from 'New' to 'Investigating').
Retrieve employee information (department, manager, contact) from the 'Employees' data model based on the reporter's ID.
Create a task for the HR Specialist assigned to handle the investigation.
Create a task for the HR Manager to review the investigation findings after 5 days.
A predefined list of steps for the investigator (e.g., Interview witnesses, Review logs, Document findings).
Send an automated email to the employee acknowledging receipt of the incident report.
Send an email alert to the HR Department Head regarding a high-severity incident.
Calculate the difference between 'Incident Created Date' and 'Incident Closed Date'.
Sum the total number of incident entries created within the current month.
Calculate the average severity level of all active incidents to determine departmental risk.
Get the 'HR Policy' data model entry to ensure the resolution steps align with company regulations.
Update the severity field in the incident entry if new evidence is discovered during investigation.
Create a report aggregating all closed incidents from the past week for the management review.
Delete an incident entry if it is identified as a duplicate of an existing record.
Send an SMS to the On-call HR Officer for 'Critical' severity incidents.
End of the Workflow/Process.
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