Root Cause Analysis (RCA) Workflow

Start des Workflows/Prozesses.

Create a new entry in the 'RCA Incident' data model to track the investigation.

Fetch the original incident/error report data to understand the initial failure symptoms.

Assign a task to a Subject Matter Expert to begin the investigation process.

Create a task containing a checklist to execute the '5-Whys' technique.

Update the RCA Case entry with the identified primary root cause and contributing factors.

Retrieve previous RCA entries to check for recurring patterns or similar past failures.

Aggregate historical incident data to calculate the average duration of similar RCA processes.

Execute a formula combining 'Severity' and 'User Reach' fields to determine the total Impact Score.

Create a task to brainstorm and document specific tasks/remediations to prevent recurrence.

Create a new entry in the 'Corrective Action Plan' data model linked to the RCA case.

Update the RCA Case entry status to 'Closed' or 'Completed'.

Generate a formal PDF/Report summarizing the findings, root cause, and action plan.

Send an email to the Department Heads and Product Owners with the completed RCA report attached.

Update a 'Lessons Learned' data model entry to ensure the findings are searchable for future incidents.

Ende des Arbeitsablaufs/Prozesses.