Retail Returns and Refunds Management

Inicio del flujo de trabajo/proceso.

Fetch the details of the specific return request submitted by the customer.

Retrieve the original transaction data from the Orders data model to validate items and price.

Update the Return Request entry status to indicate the physical item is being reviewed.

Create a task for the Warehouse Team to physically inspect the returned item for damage.

Retrieve the inspection notes and damage assessment from the Inspection data model.

Calculate the final refund amount by subtracting restocking fees or shipping costs from the original item price.

Update the Return Request entry with the calculated refund value and final decision (Approved/Denied).

If the item is marked as 'Resellable', update the Inventory Data Model to increase stock levels.

Create a task for the Finance Department to execute the monetary transfer.

Aggregate all return entries for the current month to calculate the percentage of total sales returned.

Send an automated email to the customer notifying them if their refund has been approved or denied.

Send a text message to the customer when the refund has been successfully processed to their bank/card.

Create a new entry in the Refunds Data Model to serve as a financial audit trail.

Create a summary report of all processed returns, inspection findings, and total refund amounts for management.

Delete incomplete or abandoned return entries that have exceeded the allowed processing window.

Fin del flujo de trabajo/proceso.