Guest Check-in/Out Checklist
Seamless Guest Arrivals & Departures: Your Ultimate Hospitality Checklist. Ensure flawless check-in/out experiences with this comprehensive checklist, boosting guest satisfaction & streamlining operations. Download now!
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Pre-Arrival & Room Preparation
Tasks to ensure a smooth check-in experience and a properly prepared room.
Expected Arrival Date
Number of Guests
Room Type Requested
Special Requests (e.g., early check-in, crib)
Notes Regarding Reservation
Room Status (Prior to Arrival)
Maintenance Notes (if applicable)
Guest Check-in
Steps to guide the guest through the check-in process.
Guest First Name
Guest Last Name
Number of Guests
Room Type Confirmed?
Arrival Date (Confirmed)
Expected Arrival Time
Special Requests Noted?
Special Requests Details (If Applicable)
Room Assignment & Key Handling
Procedures for assigning rooms and securely handling keys or access cards.
Room Type Assigned
Room Number
Floor Assigned
Key/Access Card Type
Key/Card Number (if applicable)
Special Requests (Room Location)
Key/Access Card Assigned to
Payment & Security Deposit
Steps related to payment collection, authorization, and security deposit management.
Total Room Charge
Security Deposit Amount
Payment Method
Credit Card Number (If Applicable)
Expiration Date (If Applicable)
CVV (If Applicable)
Cardholder Name (If Applicable)
Authorization Code
Payment Notes (e.g., authorization issues, refund details)
Guest Welcome & Information
Ensuring the guest feels welcomed and informed about hotel amenities and services.
Welcome Drink Offered?
Personalized Welcome Note (if applicable)
Preferred Amenities/Services Confirmed?
Brief Overview of Hotel Amenities & Services Provided
Wi-Fi Information Provided?
Relevant Information Handouts Given (Select all that apply)
Assigned Room Number
Any Specific Guest Requests/Concerns Noted?
Guest Check-out
Procedures to guide the guest through the check-out process.
Scheduled Check-out Time
Number of Nights Stayed
Late Departure Request?
Outstanding Balance
Payment Method Used
Guest Comments/Feedback
Room Condition at Checkout?
Guest Signature
Room Inspection & Cleaning Readiness
Steps to ensure the room is properly inspected and prepared for the next guest.
Check for Damage (Walls, Furniture, Fixtures)
Check Appliance Functionality (TV, AC, Lights, etc.)
Mini-Bar Item Count (Verify)
Notes on Room Condition
Linen Condition (Towels, Sheets, Pillows)
Overall Cleanliness
Room Secured (Windows, Doors)
Post-Departure Tasks
Administrative tasks to complete after the guest has departed.
Final Room Balance
Outstanding Charges?
Notes on Guest Experience (if applicable)
Date of Departure
Lost & Found Items?
Lost & Found Item Description (if applicable)
Total Revenue Posted
Folio Reconciliation Completed?
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