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Guest Check-in/Out Checklist

Seamless Guest Arrivals & Departures: Your Ultimate Hospitality Checklist. Ensure flawless check-in/out experiences with this comprehensive checklist, boosting guest satisfaction & streamlining operations. Download now!

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Pre-Arrival & Room Preparation

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Tasks to ensure a smooth check-in experience and a properly prepared room.

Expected Arrival Date

Number of Guests

Room Type Requested

Special Requests (e.g., early check-in, crib)

Notes Regarding Reservation

Room Status (Prior to Arrival)

Maintenance Notes (if applicable)

Guest Check-in

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Steps to guide the guest through the check-in process.

Guest First Name

Guest Last Name

Number of Guests

Room Type Confirmed?

Arrival Date (Confirmed)

Expected Arrival Time

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Special Requests Noted?

Special Requests Details (If Applicable)

Room Assignment & Key Handling

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Procedures for assigning rooms and securely handling keys or access cards.

Room Type Assigned

Room Number

Floor Assigned

Key/Access Card Type

Key/Card Number (if applicable)

Special Requests (Room Location)

Key/Access Card Assigned to

Payment & Security Deposit

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Steps related to payment collection, authorization, and security deposit management.

Total Room Charge

Security Deposit Amount

Payment Method

Credit Card Number (If Applicable)

Expiration Date (If Applicable)

CVV (If Applicable)

Cardholder Name (If Applicable)

Authorization Code

Payment Notes (e.g., authorization issues, refund details)

Guest Welcome & Information

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Ensuring the guest feels welcomed and informed about hotel amenities and services.

Welcome Drink Offered?

Personalized Welcome Note (if applicable)

Preferred Amenities/Services Confirmed?

Brief Overview of Hotel Amenities & Services Provided

Wi-Fi Information Provided?

Relevant Information Handouts Given (Select all that apply)

Assigned Room Number

Any Specific Guest Requests/Concerns Noted?

Guest Check-out

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Procedures to guide the guest through the check-out process.

Scheduled Check-out Time

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Number of Nights Stayed

Late Departure Request?

Outstanding Balance

Payment Method Used

Guest Comments/Feedback

Room Condition at Checkout?

Guest Signature

Room Inspection & Cleaning Readiness

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Steps to ensure the room is properly inspected and prepared for the next guest.

Check for Damage (Walls, Furniture, Fixtures)

Check Appliance Functionality (TV, AC, Lights, etc.)

Mini-Bar Item Count (Verify)

Notes on Room Condition

Linen Condition (Towels, Sheets, Pillows)

Overall Cleanliness

Room Secured (Windows, Doors)

Post-Departure Tasks

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Administrative tasks to complete after the guest has departed.

Final Room Balance

Outstanding Charges?

Notes on Guest Experience (if applicable)

Date of Departure

Lost & Found Items?

Lost & Found Item Description (if applicable)

Total Revenue Posted

Folio Reconciliation Completed?

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