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| Arrival & Check-in (STEP) | | |
| Arrival Traffic Count (NUMBER) | | |
| Curb Appeal - Overall Impression (SELECTION options: Excellent, Good, Fair, Poor) | | |
| Parking Availability (SELECTION options: Ample, Adequate, Limited, Full) | | |
| Check-in Wait Time (Average) (DATE) | | |
| Front Desk Staff - Professionalism Observation (TEXT) | | |
| Front Desk Amenities Available (SELECTION options: Brochures, Maps, Local Restaurant Menus, Umbrellas) | | |
| Queue Management System (SELECTION options: Present and Functional, Present, but not fully functional, Not Present) | | |
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| Room Readiness & Cleanliness (STEP) | | |
| Room Number (NUMBER) | | |
| Overall Room Cleanliness (Rating 1-5) (SELECTION options: 1 - Poor, 2 - Fair, 3 - Average, 4 - Good, 5 - Excellent) | | |
| Check for Stains/Damage (Select all that apply) (SELECTION options: Carpet, Upholstery, Bed Linens, Curtains/Drapes, Walls, Furniture, None) | | |
| Notes on Condition/Repairs Needed (TEXT) | | |
| Functionality of Shower (Hot/Cold Water) (SELECTION options: Functioning Properly, Hot Water Issue, Cold Water Issue, Not Tested) | | |
| TV Remote Functionality (SELECTION options: Working, Not Working, Not Tested) | | |
| Photo Documentation (if applicable) (UPLOAD) | | |
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| Housekeeping Standards (STEP) | | |
| Room Turnover Time (Minutes) (NUMBER) | | |
| Checklist Items Verified (Mark all that apply) (SELECTION options: Dusting of all surfaces, Cleaning of bathroom fixtures, Replacement of linens, Emptying of trash receptacles, Vacuuming/Mopping of floors, Window cleaning, Restocking of amenities) | | |
| Detailed Notes on Room Condition (if any) (TEXT) | | |
| Overall Cleanliness Rating (SELECTION options: Excellent, Good, Fair, Poor) | | |
| Photo Documentation (optional) (UPLOAD) | | |
| Date of Inspection (DATE) | | |
| Number of Rooms Inspected (NUMBER) | | |
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| Front Desk & Guest Services (STEP) | | |
| Check-in Wait Time (minutes) (NUMBER) | | |
| Greeting Style (Warm & Welcoming?) (SELECTION options: Yes, No, Needs Improvement) | | |
| Notes on Guest Interactions (positive/negative) (TEXT) | | |
| Ability to Handle Guest Requests? (SELECTION options: Excellent, Good, Fair, Poor) | | |
| Relevant Information Provided at Check-in? (SELECTION options: Hotel Amenities, Local Attractions, Restaurant Hours, Wi-Fi Password) | | |
| Accuracy of Information Provided? (SELECTION options: Fully Accurate, Minor Inaccuracies, Significant Inaccuracies) | | |
| Associate Name (for feedback) (TEXT) | | |
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| Restaurant & Food Service (if applicable) (STEP) | | |
| Temperature of Refrigeration Units (Fahrenheit) (NUMBER) | | |
| Menu Accuracy Check: Does the physical menu match online? (SELECTION options: Yes, No, N/A) | | |
| Food Safety Certifications Verified (Select all that apply) (SELECTION options: ServSafe, HACCP, Other (Specify in LONG_TEXT)) | | |
| If 'Other' certification selected, please specify: (TEXT) | | |
| Quantity of Properly Stored Leftovers (lbs) (NUMBER) | | |
| Table Setting Cleanliness and Presentation (SELECTION options: Excellent, Good, Fair, Poor) | | |
| Time of last pest control service (DATE) | | |
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| Public Areas & Facilities (STEP) | | |
| Lobby Temperature (Celsius) (NUMBER) | | |
| Floor Cleanliness (Lobby) (SELECTION options: Excellent, Good, Fair, Poor) | | |
| Observations on Restroom Condition (specify areas needing attention) (TEXT) | | |
| Damaged or Missing Items (Check all that apply) (SELECTION options: Broken Tile, Missing Signage, Damaged Furniture, Malfunctioning Lighting, None) | | |
| Last Restroom Deep Cleaning Date (DATE) | | |
| Elevator Operation - Audible Noise Level (SELECTION options: Normal, Slightly Elevated, Excessive) | | |
| Location of any identified hazards (LOCATION) | | |
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| Safety & Security (STEP) | | |
| Fire Extinguisher Inspection Date (NUMBER) | | |
| Last Fire Drill Date (DATE) | | |
| Smoke Detectors Functioning? (SELECTION options: Yes, No, N/A) | | |
| Emergency Lighting Operational? (SELECTION options: Yes, No, N/A) | | |
| Number of Security Personnel on Duty (NUMBER) | | |
| Any Security Concerns/Observations (TEXT) | | |
| Exterior Lighting Adequate? (SELECTION options: Yes, No, N/A) | | |
| Attach Security Camera System Logs (if applicable) (UPLOAD) | | |
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| Technology & Connectivity (STEP) | | |
| Wi-Fi Speed (Mbps) (NUMBER) | | |
| Wi-Fi Login Process (SELECTION options: Easy and Intuitive, Requires Assistance, Not Functional) | | |
| TV Channel Selection (SELECTION options: Fully Functional, Limited Channels, Not Functional) | | |
| Notes on Technical Issues Encountered (TEXT) | | |
| Which connectivity services were tested? (SELECTION options: Wi-Fi, In-Room TV, Phone System, Charging Ports, Smart Device Integration) | | |
| Smart Device Integration (e.g., voice assistants) (SELECTION options: Fully Functional, Partially Functional, Not Available) | | |
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| Guest Feedback & Resolution (STEP) | | |
| Summary of Recent Guest Feedback (last week) (TEXT) | | |
| Number of Resolved Guest Complaints (last week) (NUMBER) | | |
| Primary Complaint Category (e.g., cleanliness, service, noise) (SELECTION options: Cleanliness, Service, Noise, Amenities, Location, Other) | | |
| Resolution Methods Used (select all that apply) (SELECTION options: Verbal Apology, Discount/Comp, Room Change, Refund, Other - Specify) | | |
| Detailed Description of a Recent Guest Complaint and Resolution (TEXT) | | |
| Date of Complaint (DATE) | | |
| Time of Complaint (approximate) (DATE) | | |
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| Sustainability & Environmental Practices (STEP) | | |
| Water Usage Reduction (percentage) (NUMBER) | | |
| Energy Consumption Reduction (percentage) (NUMBER) | | |
| Recycling Programs in Place (SELECTION options: Paper Recycling, Plastic Recycling, Glass Recycling, Food Waste Composting, Other (specify)) | | |
| Guest Amenity Packaging (SELECTION options: Eco-friendly/Recycled, Standard, Refillable Dispensers) | | |
| Details of Energy-Saving Initiatives (TEXT) | | |
| Proof of Sustainable Sourcing (e.g., food suppliers) (UPLOAD) | | |
| Date of Last Sustainability Audit (DATE) | | |
| Linen Reuse Program (SELECTION options: Implemented, Planning, Not Implemented) | | |
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