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Guest Experience Audit: Hotel Readiness & Service Checklist

Ensure flawless guest stays! Our Hotel Readiness & Service Checklist helps you meticulously audit every detail - from room cleanliness & amenity readiness to staff training & emergency preparedness. Boost guest satisfaction, streamline operations, and prevent costly errors with this comprehensive checklist. Perfect for hotels, resorts, and vacation rentals.

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Arrival & Check-in

NaN of 10

Evaluates the initial guest experience, including curb appeal, parking, and front desk procedures.

Arrival Traffic Count

Curb Appeal - Overall Impression

Parking Availability

Check-in Wait Time (Average)

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Front Desk Staff - Professionalism Observation

Front Desk Amenities Available

Queue Management System

Room Readiness & Cleanliness

NaN of 10

Assesses room condition, cleanliness, amenities, and functionality of all features.

Room Number

Overall Room Cleanliness (Rating 1-5)

Check for Stains/Damage (Select all that apply)

Notes on Condition/Repairs Needed

Functionality of Shower (Hot/Cold Water)

TV Remote Functionality

Photo Documentation (if applicable)

Housekeeping Standards

NaN of 10

Verifies adherence to established housekeeping protocols and quality controls.

Room Turnover Time (Minutes)

Checklist Items Verified (Mark all that apply)

Detailed Notes on Room Condition (if any)

Overall Cleanliness Rating

Photo Documentation (optional)

Date of Inspection

Number of Rooms Inspected

Front Desk & Guest Services

NaN of 10

Reviews staff professionalism, efficiency, and ability to address guest inquiries and requests.

Check-in Wait Time (minutes)

Greeting Style (Warm & Welcoming?)

Notes on Guest Interactions (positive/negative)

Ability to Handle Guest Requests?

Relevant Information Provided at Check-in?

Accuracy of Information Provided?

Associate Name (for feedback)

Restaurant & Food Service (if applicable)

NaN of 10

Inspects restaurant cleanliness, menu accuracy, service quality, and food safety.

Temperature of Refrigeration Units (Fahrenheit)

Menu Accuracy Check: Does the physical menu match online?

Food Safety Certifications Verified (Select all that apply)

If 'Other' certification selected, please specify:

Quantity of Properly Stored Leftovers (lbs)

Table Setting Cleanliness and Presentation

Time of last pest control service

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Public Areas & Facilities

NaN of 10

Evaluates cleanliness, maintenance, and accessibility of hallways, lobbies, restrooms, and other common areas.

Lobby Temperature (Celsius)

Floor Cleanliness (Lobby)

Observations on Restroom Condition (specify areas needing attention)

Damaged or Missing Items (Check all that apply)

Last Restroom Deep Cleaning Date

Elevator Operation - Audible Noise Level

Location of any identified hazards

Safety & Security

NaN of 10

Checks fire safety equipment, security protocols, and emergency preparedness.

Fire Extinguisher Inspection Date

Last Fire Drill Date

Smoke Detectors Functioning?

Emergency Lighting Operational?

Number of Security Personnel on Duty

Any Security Concerns/Observations

Exterior Lighting Adequate?

Attach Security Camera System Logs (if applicable)

Technology & Connectivity

NaN of 10

Confirms functionality of Wi-Fi, TV, in-room technology, and associated support.

Wi-Fi Speed (Mbps)

Wi-Fi Login Process

TV Channel Selection

Notes on Technical Issues Encountered

Which connectivity services were tested?

Smart Device Integration (e.g., voice assistants)

Guest Feedback & Resolution

NaN of 10

Examines processes for collecting and responding to guest feedback and complaints.

Summary of Recent Guest Feedback (last week)

Number of Resolved Guest Complaints (last week)

Primary Complaint Category (e.g., cleanliness, service, noise)

Resolution Methods Used (select all that apply)

Detailed Description of a Recent Guest Complaint and Resolution

Date of Complaint

Time of Complaint (approximate)

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Sustainability & Environmental Practices

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Verifies adherence to hotel's sustainability initiatives and environmental protocols.

Water Usage Reduction (percentage)

Energy Consumption Reduction (percentage)

Recycling Programs in Place

Guest Amenity Packaging

Details of Energy-Saving Initiatives

Proof of Sustainable Sourcing (e.g., food suppliers)

Date of Last Sustainability Audit

Linen Reuse Program

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