Guest Experience Audit: Hotel Readiness & Service Checklist
Ensure flawless guest stays! Our Hotel Readiness & Service Checklist helps you meticulously audit every detail - from room cleanliness & amenity readiness to staff training & emergency preparedness. Boost guest satisfaction, streamline operations, and prevent costly errors with this comprehensive checklist. Perfect for hotels, resorts, and vacation rentals.
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Arrival & Check-in
Evaluates the initial guest experience, including curb appeal, parking, and front desk procedures.
Arrival Traffic Count
Curb Appeal - Overall Impression
Parking Availability
Check-in Wait Time (Average)
Front Desk Staff - Professionalism Observation
Front Desk Amenities Available
Queue Management System
Room Readiness & Cleanliness
Assesses room condition, cleanliness, amenities, and functionality of all features.
Room Number
Overall Room Cleanliness (Rating 1-5)
Check for Stains/Damage (Select all that apply)
Notes on Condition/Repairs Needed
Functionality of Shower (Hot/Cold Water)
TV Remote Functionality
Photo Documentation (if applicable)
Housekeeping Standards
Verifies adherence to established housekeeping protocols and quality controls.
Room Turnover Time (Minutes)
Checklist Items Verified (Mark all that apply)
Detailed Notes on Room Condition (if any)
Overall Cleanliness Rating
Photo Documentation (optional)
Date of Inspection
Number of Rooms Inspected
Front Desk & Guest Services
Reviews staff professionalism, efficiency, and ability to address guest inquiries and requests.
Check-in Wait Time (minutes)
Greeting Style (Warm & Welcoming?)
Notes on Guest Interactions (positive/negative)
Ability to Handle Guest Requests?
Relevant Information Provided at Check-in?
Accuracy of Information Provided?
Associate Name (for feedback)
Restaurant & Food Service (if applicable)
Inspects restaurant cleanliness, menu accuracy, service quality, and food safety.
Temperature of Refrigeration Units (Fahrenheit)
Menu Accuracy Check: Does the physical menu match online?
Food Safety Certifications Verified (Select all that apply)
If 'Other' certification selected, please specify:
Quantity of Properly Stored Leftovers (lbs)
Table Setting Cleanliness and Presentation
Time of last pest control service
Public Areas & Facilities
Evaluates cleanliness, maintenance, and accessibility of hallways, lobbies, restrooms, and other common areas.
Lobby Temperature (Celsius)
Floor Cleanliness (Lobby)
Observations on Restroom Condition (specify areas needing attention)
Damaged or Missing Items (Check all that apply)
Last Restroom Deep Cleaning Date
Elevator Operation - Audible Noise Level
Location of any identified hazards
Safety & Security
Checks fire safety equipment, security protocols, and emergency preparedness.
Fire Extinguisher Inspection Date
Last Fire Drill Date
Smoke Detectors Functioning?
Emergency Lighting Operational?
Number of Security Personnel on Duty
Any Security Concerns/Observations
Exterior Lighting Adequate?
Attach Security Camera System Logs (if applicable)
Technology & Connectivity
Confirms functionality of Wi-Fi, TV, in-room technology, and associated support.
Wi-Fi Speed (Mbps)
Wi-Fi Login Process
TV Channel Selection
Notes on Technical Issues Encountered
Which connectivity services were tested?
Smart Device Integration (e.g., voice assistants)
Guest Feedback & Resolution
Examines processes for collecting and responding to guest feedback and complaints.
Summary of Recent Guest Feedback (last week)
Number of Resolved Guest Complaints (last week)
Primary Complaint Category (e.g., cleanliness, service, noise)
Resolution Methods Used (select all that apply)
Detailed Description of a Recent Guest Complaint and Resolution
Date of Complaint
Time of Complaint (approximate)
Sustainability & Environmental Practices
Verifies adherence to hotel's sustainability initiatives and environmental protocols.
Water Usage Reduction (percentage)
Energy Consumption Reduction (percentage)
Recycling Programs in Place
Guest Amenity Packaging
Details of Energy-Saving Initiatives
Proof of Sustainable Sourcing (e.g., food suppliers)
Date of Last Sustainability Audit
Linen Reuse Program
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