ChecklistGuro Resident Request Resolution Checklist for Property Managers
Resolve resident issues efficiently and maintain stellar property reviews! This Resident Request Resolution Checklist empowers property managers to track, prioritize, and close out maintenance requests and service inquiries-ensuring tenant satisfaction and streamlining operations. Download now and elevate your property management!
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Request Intake & Logging
Details regarding the initial receipt and recording of the resident's request.
Request Received Date
Request Received Time
Resident Name
Unit Number
Detailed Description of Request
Request Category
Priority Level (1-5)
Request Status
Request Prioritization & Assignment
Information on assessing urgency and assigning responsibility for resolution.
Request Urgency
Estimated Resolution Time (Days)
Department Responsible
Vendor Contact Details (if applicable)
Assigned Date
Assigned To
Communication & Updates
Tracking communication with the resident regarding progress and timelines.
Initial Communication Date
Time of Initial Communication
Communication Method
Summary of Initial Communication
Date of Last Update Sent
Details of Last Update Sent
Update Status
Resolution & Completion
Documentation of the completed resolution and necessary follow-up actions.
Detailed Description of Resolution
Resolution Completion Date
Resolution Completion Time
Cost of Resolution (if applicable)
Resolution Method
Supporting Documentation (Photos, Invoices)
Property Manager Signature
Documentation & Record Keeping
Ensuring all actions and outcomes are accurately recorded for future reference.
Detailed Description of Resolution
Resolution Completion Date
Cost of Resolution (if applicable)
Resolution Category
Supporting Documentation (e.g., Invoice, Photos)
Vendor/Contractor Involved (if applicable)
Property Manager Signature
Follow-Up & Resident Satisfaction
Verifying the resident is satisfied with the resolution and addressing any outstanding concerns.
Follow-Up Date
Resolution Status
Resolution Time (Days)
Resident Satisfaction Level
Resident Comments
Additional Notes/Details
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