Customer Policy Endorsement Process

Начало на работния поток/процеса.

Fetch existing policy information and client details from the Policy Data Model.

Retrieve email and phone number from the Client Data Model for notification purposes.

Retrieve the details of the pending endorsement request submitted by the client or agent.

Calculate the difference between the current premium and the new premium based on requested changes.

Calculate the proportional cost adjustment based on the remaining period of the policy term.

Create a task for the Underwriting team to assess the risk of the requested change.

Create a task for an assistant to verify attached supporting documents.

Update the status of the Endorsement Request to 'Under Review'.

Update the main Policy Data Model with the newly approved coverage details.

Create a new entry in the 'Policy Documents' model representing the official endorsement letter.

Create a new billing entry if the endorsement results in an additional premium charge.

Aggregate all unpaid premiums for this client to check for any outstanding balances before processing.

Send an email to the Underwriting department regarding the new pending endorsement.

Send an email to the client for digital signature or approval of the premium change.

Send an SMS to the client notifying them that their policy change has been successfully processed.

Delete the temporary draft endorsement entry once the final version is committed.

Generate a monthly report of all processed endorsements and their financial impact.

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