Bug Tracking and Resolution Process

Début du flux de travail/processus.

Create a new entry in the 'Bug Report' data model when a user reports an issue.

Update the severity level field in the Bug Report entry based on initial triage.

Create a task for the QA Lead to review and validate the reported bug.

Get existing entries from the Bug Data Model to check for duplicate reports.

Update the status of the incoming bug entry to 'Duplicate' if a match is found.

Create a task for the assigned developer once the bug is validated.

Execute a formula to determine the resolution deadline based on Severity and Time of Entry.

Update the 'Due Date' field in the Bug Report entry with the calculated SLA date.

Send an email to the original reporter confirming the bug has been received and assigned.

Create a task for the QA team once the developer marks the bug task as 'Resolved'.

Update the Bug Report entry status to 'Ready for Testing'.

Get the technical notes from the developer's task to include in the final report.

Update the Bug Report entry to 'Closed' after successful QA verification.

Aggregate the total number of bug entries created within the current month.

Aggregate the duration between 'Created Date' and 'Closed Date' to find the average time to fix.

Create a summary report based on aggregated bug metrics and task completion rates.

Send an email to the Product Manager containing the Monthly Quality Report.

Fin du flux de travail/processus.