Warranty Claim Processing Workflow

Rozpoczęcie przepływu pracy/procesu.

Retrieve customer contact details and warranty eligibility status from the Customer Data Model.

Fetch product serial number, purchase date, and warranty period from the Product Data Model.

Create a new entry in the 'Warranty Claims' data model to track the lifecycle of this specific claim.

Calculate the difference between the current date and the product purchase date to verify warranty validity.

Execute a formula to assign a priority level (Low, Medium, High) based on the product type and customer tier.

Update the newly created Warranty Claim entry status to 'Under Review'.

Create a task for the Technical Support Team to inspect the reported defect.

Create a new entry in the 'Inspection Logs' data model linked to the original claim.

Update the Warranty Claim entry with the findings, repair costs, and technician notes.

Aggregate all parts and labor costs from the associated Inspection Log entries to determine total claim value.

Calculate the final amount to be reimbursed to the customer, subtracting any deductible or applicable fees.

Update the Warranty Claim entry status to 'Approved' or 'Rejected' based on inspection results.

Create a task for the Finance Department to authorize the calculated reimbursement amount.

Create a new entry in the 'Disbursements' data model to trigger the actual payment process.

Send an email to the customer containing the claim decision (Approved/Rejected) and the next steps.

Send an SMS to the customer's registered phone number notifying them that their claim has been processed.

Create a summary report of all processed claims, total costs, and approval rates for management review.

Delete the redundant or duplicate claim entry if a duplicate was identified during the intake process.

Koniec przepływu pracy/procesu.