Employee Grievance Redressal Workflow

Início do fluxo de trabalho/processo.

Create a new entry in the Grievance Data Model to store the initial complaint details.

Create a task for the HR Manager to review the grievance and assign an investigator.

Update the status of the grievance entry to 'Under Investigation' once the investigation begins.

Create a task for the assigned Investigator to interview parties and gather evidence.

Get employee data from the User Data Model to verify the complainant's department and seniority.

Calculate the deadline date by adding a set number of business days to the grievance creation date.

Get all previous entries for the same employee to check for recurring patterns or historical context.

Sum the number of active grievances within the specific department to identify high-risk areas.

Create a task for the Head of HR to review the investigation findings and approve the resolution.

Send an email to the employee notifying them that their grievance has been received and is being processed.

Send an email to the assigned investigator with the details of the new assignment.

Update the grievance entry with the final decision, resolution notes, and closing date.

Send an email to the complainant and the manager outlining the final outcome of the grievance.

Create a report summarizing all resolved grievances, average resolution time, and common themes.

Send an SMS to the HR Director if a grievance is flagged as 'Critical' or 'High Severity'.

Fim do fluxo de trabalho/processo.