Hotel VIP Guest Arrival and Personalized Service Process

Начало на работния поток/процеса.

Retrieve guest details, preferences, and stay history from the Guest Data Model.

Get details of the specific room assigned to the VIP guest for the upcoming arrival.

Sum all historical and current booking charges to determine the guest's total value/tier.

Calculate the service level (e.g., Gold, Platinum, Diamond) based on aggregated spend and frequency.

Create a task for the Housekeeping Supervisor to perform a deep-clean and amenity check.

Create a task for the Concierge/F&B team to prepare personalized welcome gifts (e.g., fruit basket, wine).

Generate a new checklist entry specifically for this VIP arrival instance.

Update the room record in the Room Data Model to indicate it is prepared for a VIP.

Create a task for the Front Desk Manager to personally greet the guest upon arrival.

Send a personalized welcome email to the guest's email address confirming their VIP status and special arrangements.

Send an SMS to the Guest Relations Manager when the guest is 15 minutes away from the hotel.

Update the Guest Arrival entry with the actual timestamp of their check-in.

Create a task for the Guest Relations team to follow up 2 hours after check-in to ensure satisfaction.

Create a summary report of all VIP arrivals and completed service tasks for the weekly management review.

Край на работния поток/процеса.