Maintenance Backlog Management Process

Начало на работния поток/процеса.

Retrieve all entries from the Maintenance Request data model where status is 'New' or 'Pending'.

Update the status of the selected maintenance entry to indicate the triage process has started.

Calculate priority based on (Asset_Criticality * Impact_Severity) / Time_Since_Reported.

Generate a new entry in the Work Order data model linked to the original Maintenance Request.

Create a task assigned to the Maintenance Lead to review and assign the new Work Order to a technician.

Get entries from the User/Staff data model to check for available technicians with the required skills.

Create a task for the assigned technician containing the repair checklist and instructions.

Update the Work Order status when the technician starts the assigned task.

Retrieve entries from the Inventory data model to verify if parts needed for the repair are in stock.

If parts are missing, create a new entry in the Purchase Request data model.

Send an automated email to the original requester notifying them that their request is being processed.

Update the Work Order status once the technician completes the task and the checklist is verified.

Sum the 'Cost' property from all related parts and labor entries associated with the Work Order.

Update the original Maintenance Request status to 'Closed'.

Create a report summarizing total open work orders, average resolution time, and total costs incurred.

Send an SMS notification to the technician when a high-priority repair task is assigned.

Край на работния поток/процеса.