Maintenance Work Order Dispatch Process

Начало на работния поток/процеса.

Retrieve all entries from the Work Order data model where status is 'New' and 'Assigned User' is empty.

Fetch entries from the User data model to identify technicians currently marked as 'Active' and 'On Duty'.

Calculate a priority score based on the urgency of the work order and the current number of active tasks assigned to a technician.

Update the Work Order entry to populate the 'Assigned Technician' field with the selected user's ID.

Create a task for the Maintenance Manager to review the newly assigned work order and confirm parts availability.

Get all related entries from the Inventory/Parts data model linked to the specific Work Order requirements.

Aggregate the 'Unit Price' property of all retrieved spare parts entries to calculate the total estimated repair cost.

Add the 'Parts Cost' to the 'Estimated Labor Cost' field to determine the total budget impact.

Update the Work Order entry with the newly calculated Total Estimated Repair Cost.

Create a task for the assigned Technician containing the Work Order details and the required parts list.

Send an email to the Technician and the Requester notifying them that the work order has been dispatched and assigned.

Send an SMS to the Technician if the Work Order priority is flagged as 'Emergency'.

Create a new entry in the Maintenance Schedule data model to block out the technician's calendar for the estimated duration.

Create a report summarizing all work orders dispatched during this process run, including total cost and technician assignment.

Update the Work Order entry status to 'In Progress' once the dispatch task is completed.

Край на работния поток/процеса.