Auto Repair Shop Management

Features of our Auto Repair Shop Management Solution

• Core Auto Repair Shop Management Features

  • Customer Management: Store and manage customer data, vehicle information, and service history.

  • Appointment Scheduling: Schedule appointments, manage technician availability, and send appointment reminders.

  • Vehicle Inspection: Conduct vehicle inspections, document findings with photos and notes, and generate inspection reports.

  • Service Orders: Create and manage service orders, detailing labor and parts required.

  • Parts Inventory: Track parts inventory levels, manage parts ordering, and track parts usage.

  • Labor Tracking: Track technician labor hours and costs.

  • Invoicing & Payments: Generate invoices, process payments, and track outstanding balances.

• Business Process Management (BPM) Features

  • Estimate Approval Workflow: Automate the review and approval of repair estimates by shop managers or estimators.

  • Parts Ordering Workflow: Automate parts ordering based on repair estimates or technician requests, triggering automatic PO generation.

  • Technician Assignment Workflow: Automatically assign technicians to service orders based on skill set and availability.

  • Customer Communication Workflow: Automate communication with customers regarding repair status updates, estimate approvals, and payment reminders.

  • Recall Management Workflow: Manage vehicle recall notices, track repairs, and communicate with customers.

  • Warranty Claim Workflow: Automate the processing of warranty claims with manufacturers.

  • Customer Satisfaction Feedback Workflow: Trigger surveys and collect customer feedback following service completion.

• Reporting & Analytics Features

  • Key Performance Indicators (KPIs): Track KPIs such as average repair order value, customer retention rate, and technician productivity.

  • Revenue Reporting: Generate revenue reports by service type, technician, and customer.

  • Technician Performance Reports: Evaluate technician performance based on labor hours, repair quality, and customer satisfaction.

  • Inventory Turnover Reports: Track parts inventory turnover rates and identify slow-moving parts.

  • Customer Demographics Reporting: Analyze customer demographics to identify marketing opportunities.

  • Profitability Analysis Reporting: Determine the profitability of specific services and vehicle makes/models.

• Technical & Admin Features

  • Role-Based Access Control (RBAC): Define user roles and permissions (e.g., estimator, technician, service advisor, manager).

  • Security: Secure customer and shop data with encryption and access controls.

  • Audit Trail: Track user activity and system changes.

  • Scalability: Support a growing customer base and increasing transaction volume.

  • API & Integrations: Integrate with accounting software, parts suppliers, and other third-party services.

  • Mobile App Support: Provide mobile apps for technicians and service advisors to access information and perform tasks on the go.

  • Diagnostic Tool Integration: Support integration with automotive diagnostic tools to streamline the repair process.