preventive maintenance optimization checklist screenshot

The Ultimate Preventive Maintenance Optimization Checklist Template

Published: 09/02/2025 Updated: 10/04/2025

Table of Contents

TLDR: This checklist template helps you move from reactive maintenance to a proactive, optimized preventative maintenance program. It guides you through identifying critical assets, reviewing current practices, leveraging data, implementing condition monitoring, training your team, and continuously improving your maintenance strategy - ultimately saving you money and boosting equipment uptime.

Introduction: Why Optimize Your Preventive Maintenance?

Reactive maintenance - constantly responding to breakdowns - is a costly and disruptive cycle most organizations have experienced. It's a sign of a maintenance program struggling to keep pace with the demands of modern operations. But simply having a preventative maintenance (PM) program isn't enough anymore. In today's competitive landscape, businesses need to proactively manage asset health to minimize downtime, extend equipment lifespan, and maximize profitability.

Think of your equipment as an investment. Just like any investment, it requires ongoing care and maintenance to protect its value and ensure a strong return. A well-optimized PM program isn't just about keeping machines running; it's about optimizing performance, reducing unexpected costs, and ultimately, contributing to the overall success of your business. This blog post will guide you through a practical checklist to transform your PM program from a reactive chore into a proactive engine for reliability and efficiency.

Understanding the Benefits of a Proactive Maintenance Strategy

A shift to a proactive maintenance strategy isn't just about tweaking schedules; it's about fundamentally changing how you view asset care. Reactive maintenance, the default for many, is a costly cycle of breakdowns, rushed repairs, and lost production. Conversely, a proactive approach - encompassing preventative and predictive maintenance - delivers a wealth of advantages.

Imagine minimizing unexpected downtime, extending the lifespan of your critical equipment, and reducing the overall cost of repairs. This isn't a pipe dream; it's the tangible outcome of prioritizing proactive measures. By identifying and addressing potential issues before they escalate, you're not just avoiding breakdowns; you're optimizing performance and boosting efficiency.

Beyond the immediate financial savings, a proactive approach cultivates a culture of reliability. Your team becomes more engaged, focusing on prevention rather than reaction. This shift fosters a deeper understanding of your assets, leading to improved operational knowledge and greater overall asset performance. Ultimately, a proactive maintenance strategy isn't just about fixing machines; it's about building a more resilient and profitable business.

Template Overview: Your 8-Step Optimization Process

Let's translate that checklist into a practical, repeatable process. This isn't just about ticking boxes; it's about building a maintenance philosophy that drives continuous improvement. Here's a breakdown of how each step flows together, with key deliverables you can expect.

Phase 1: Assessment & Planning (Steps 1-3)

  • Asset Inventory & Prioritization (Step 1): This is your foundation. A complete and accurate asset list, categorized by criticality and risk, provides the context for all subsequent decisions. Deliverable: Prioritized Asset Register.
  • Current Program Review (Step 2): Objectively analyze your existing PM schedules. Document inefficiencies, redundancies, and gaps in coverage. Deliverable: Gap Analysis Report.
  • Data Collection & Analysis (Step 3): Gather historical maintenance data and identify trends. This provides the voice of the equipment - telling you what's working, what isn't, and where to focus your efforts. Deliverable: Data Analysis Report, Root Cause Analysis Documentation.

Phase 2: Action & Implementation (Steps 4-6)

  • Task Optimization & Modification (Step 1): Based on your analysis, adjust PM frequencies, add missing tasks, and eliminate ineffective ones. This is where you transition from guesswork to data-driven decisions. Deliverable: Revised PM Schedules.
  • Condition Monitoring Implementation (Step 1): Introduce condition monitoring technologies (vibration analysis, oil analysis, thermography, etc.) to proactively detect potential failures before they occur. Deliverable: Condition Monitoring Plan, Equipment Deployment Schedule.
  • Team Enablement (Step 1): Training and equipping your maintenance team with the skills and tools necessary to execute the optimized PM program and interpret condition monitoring data. Deliverable: Training Records, Updated Standard Operating Procedures.

Phase 3: Continuous Refinement (Steps 1 & 1)

  • Documentation & Reporting (Step 1): Establish clear documentation protocols and reporting mechanisms to track progress, identify areas for improvement, and communicate results to stakeholders. Deliverable: Standardized Reporting Templates, KPI Dashboard.
  • Continuous Improvement & Review (Step 1): Schedule regular reviews (monthly, quarterly, annually) to assess program effectiveness, identify emerging trends, and adapt your strategy accordingly. This ensures your maintenance program remains aligned with evolving business needs. Deliverable: Review Meeting Minutes, Action Items.

Step 1: Comprehensive Asset Identification & Categorization

Before you can effectively maintain anything, you need to know what you have. A thorough asset identification and categorization process is the bedrock of any successful preventative maintenance program. It's more than just creating a list; it's about understanding the criticality of each asset and its potential impact on your operations.

Beyond a Simple Inventory:

Simply listing equipment isn's enough. A truly effective asset inventory goes beyond basic identification. It includes vital information such as:

  • Unique Asset ID: A consistent, trackable identifier for each piece of equipment.
  • Manufacturer & Model Number: Essential for sourcing correct parts and accessing technical documentation.
  • Location: Pinpointing the exact location within your facility.
  • Purchase Date & Cost: Useful for depreciation calculations and lifecycle planning.
  • Warranty Information: Tracking warranty periods to leverage manufacturer support.

Prioritization is Key:

Not all assets are created equal. Categorize your assets based on criticality, typically using a tiered system. Consider these factors:

  • Impact of Failure: How severely would a failure of this asset impact production, safety, or the environment?
  • Repair Complexity: How difficult and time-consuming is it to repair or replace the asset?
  • Cost of Downtime: What's the financial cost of the asset being unavailable?

A common categorization system might look like this:

  • Critical Assets: Failure would halt production or pose a safety hazard. Requires the most frequent and stringent preventative maintenance.
  • Important Assets: Failure would significantly impact production but not completely halt it. Requires regular preventative maintenance.
  • Routine Assets: Failure would cause minor inconvenience or delay. Preventative maintenance can be less frequent.

Leveraging Technology:

While a spreadsheet can get you started, consider implementing a computerized maintenance management system (CMMS) to streamline asset tracking, automate work orders, and provide valuable data insights. Proper asset identification and categorization lays the foundation for a proactive and efficient maintenance program - setting the stage for long-term operational success.

Step 2: Current PM Program Assessment & Baseline

Before we can optimize anything, we need to understand where we currently stand. A thorough assessment of your existing PM program isn't about criticism; it's about identifying opportunities for improvement. Think of it as a diagnostic checkup for your maintenance strategy.

What to Analyze:

  • PM Schedules & Task Lists: Meticulously review each scheduled maintenance task. Is the frequency based on manufacturer recommendations, historical data, industry best practices, or simply tradition?
  • Task Effectiveness: This is critical. Don't just accept that a task should be done; evaluate if it's actually preventing failures. This requires digging into your maintenance records.
  • Work Order History: Analyze your work order data. Which assets are generating the most work orders? What are the most common failure codes? Are there patterns emerging - recurring issues with specific equipment or processes?
  • PM Compliance Rates: Are technicians consistently completing scheduled maintenance tasks? Low compliance rates indicate potential issues with scheduling, resource availability, or training.
  • Maintenance Costs: Calculate the cost of each PM task, including labor, materials, and downtime. This provides a baseline for measuring the financial impact of optimization efforts.
  • Downtime Associated with PM: Assess how much downtime is directly caused by scheduled maintenance itself. Are PM tasks overly disruptive to operations?

Establishing a Baseline:

During this assessment, you're establishing a baseline. This baseline represents your "before" picture - a snapshot of your maintenance program's current performance. Key metrics you're capturing during this phase will include:

  • Mean Time Between Failures (MTBF): A critical indicator of equipment reliability.
  • Overall Equipment Effectiveness (OEE): A comprehensive measure of equipment performance.
  • Preventive Maintenance Compliance Rate: Percentage of scheduled PM tasks completed on time.
  • Total Maintenance Costs: Overall expenses associated with your maintenance program.

By carefully documenting these metrics and thoroughly analyzing your existing PM program, you're laying the groundwork for targeted and effective optimization efforts. Remember, accurate data is your most valuable tool in this process.

Data is the bedrock of any successful preventative maintenance optimization program. Without it, you're essentially guessing which maintenance tasks are effective and which are simply wasting time and resources. Moving beyond gut feelings and relying on historical practices is crucial for driving real improvement.

So, what kind of data are we talking about? It's more than just tracking when a PM task was completed. Here's a breakdown of critical data points to collect:

  • Failure History: This is the most obvious. Record every equipment failure, including date, time, description of the failure, affected asset, and root cause (if known).
  • Repair Costs: Track the cost of each repair, including parts, labor, and downtime costs. This helps quantify the financial impact of equipment failures.
  • Downtime Duration: How long was the equipment out of service? Even short downtime events can significantly impact production.
  • PM Task Frequency & Completion Rates: Are tasks being completed on schedule? Are there recurring delays or skipped tasks?
  • PM Task Effectiveness: (This one's trickier to measure, but crucial!) Did the PM task prevent a failure? Did it reduce the severity of a failure? Subjective assessments from maintenance personnel can be valuable here.
  • Operating Conditions: What were the equipment's operating conditions at the time of failure? Was it running at full capacity? Were there unusual environmental factors?

Analyzing the Data:

Simply collecting data isn't enough. You need to analyze it to uncover hidden trends. Look for:

  • Recurring Failure Patterns: Are certain types of failures happening repeatedly on specific assets or within particular equipment classes?
  • Correlation between PM Tasks and Failure Rates: Does increasing or decreasing the frequency of a specific PM task impact the failure rate?
  • Root Cause Identification: Can you identify the underlying causes of equipment failures, allowing you to implement proactive measures to prevent them from recurring?
  • MTBF (Mean Time Between Failures) Trends: Tracking MTBF is a key indicator of equipment reliability and the effectiveness of your PM program.

Tools for Data Analysis:

While spreadsheets can be a starting point, dedicated CMMS (Computerized Maintenance Management System) software offers robust data analysis capabilities, reporting dashboards, and predictive analytics features that can significantly enhance your insights. Don't underestimate the power of visual representations like charts and graphs to communicate your findings effectively.

Step 4: Prioritized Task Optimization - Refining Your PM Schedule

The data collected in Step 3-the heart of your optimization journey-reveals opportunities to significantly refine your PM schedule. This isn't about blindly cutting tasks; it's about strategic prioritization. Focus on the areas with the greatest potential for impact.

First, categorize your PM tasks based on their criticality and effectiveness. Tasks critical to safety or production continuity should always be maintained, even if their impact on overall equipment effectiveness (OEE) is modest. However, less critical tasks showing little return on investment are prime candidates for reduction or elimination.

Here's a tiered approach to task optimization:

  • Tier 1: Essential Tasks - Maintain Frequency: These are tasks consistently preventing failures, demonstrated by historical data. Don't change the frequency; ensure they're being completed accurately and on schedule.
  • Tier 2: Potential for Reduction - Pilot Programs: Tasks showing limited effectiveness, or where the effort outweighs the benefit, warrant pilot programs. Extend the interval between tasks by a small percentage (e.g., 10-20%) and meticulously monitor equipment performance. This allows you to assess the impact of the change before making it permanent.
  • Tier 3: Candidate for Elimination - Thorough Review: These tasks show minimal impact and consume valuable technician time. Before eliminating them entirely, perform a root cause analysis to determine why they were initially included. Perhaps the original issue has been resolved, or the task is simply redundant. Document the reasoning behind any eliminations.
  • Tier 4: Task Combining & Simplification: Look for opportunities to combine similar tasks into a single, more efficient procedure. Can a lubrication check be incorporated into a visual inspection? Can multiple data points be gathered during a single event?

Don't forget the human element. Technician feedback is invaluable. They're on the front lines, witnessing equipment behavior firsthand. Their insights can reveal inefficiencies or potential risks that data alone may not capture. Regularly solicit their input on PM task effectiveness and feasibility.

Prioritized optimization isn't about sweeping cuts; it's about creating a maintenance schedule that is both effective and sustainable.

Step 5: Implementing Condition Monitoring Technologies

Traditional preventative maintenance often relies on fixed intervals - changing filters every 3 months, lubricating bearings every 6 months, regardless of the actual condition of the equipment. While this provides a baseline level of protection, it's often inefficient and can even contribute to unnecessary maintenance. Condition monitoring (CM) flips this approach on its head, focusing on the real-time health of your assets.

Instead of reacting to pre-determined schedules, CM allows you to detect subtle changes in equipment behavior before they escalate into failures. This targeted approach drastically reduces unnecessary maintenance, minimizes downtime, and extends asset life.

What Technologies are Available?

The world of condition monitoring is constantly evolving, but here are some of the most common and effective technologies:

  • Vibration Analysis: Detects imbalances, misalignment, bearing wear, and other mechanical issues by analyzing vibration patterns. Sophisticated systems can often pinpoint the exact location and severity of the problem.
  • Infrared Thermography: Uses thermal imaging to identify hotspots and temperature anomalies, indicating potential electrical or mechanical failures. Excellent for inspecting electrical panels, motors, and HVAC systems.
  • Oil Analysis: Regular sampling and analysis of lubricating oil reveals contamination levels, wear particle counts, and lubricant degradation, indicating the condition of bearings, gears, and other critical components.
  • Ultrasonic Testing: Detects leaks in compressed air systems, steam traps, and other pressurized equipment. It can also be used to assess bearing health and identify electrical arcing.
  • Motor Current Signature Analysis (MCSA): Analyzes the electrical signature of motors to identify winding faults, rotor issues, and other electrical problems.
  • Acoustic Emission (AE): Detects high-frequency sounds emitted by equipment undergoing stress or degradation, providing early warnings of cracks and failures.

Getting Started with Condition Monitoring:

Implementing a robust condition monitoring program doesn't have to be overwhelming. Consider these steps:

  1. Identify Critical Assets: Focus initially on equipment that is most vital to your operations or has a history of frequent breakdowns.
  2. Prioritize Technologies: Choose technologies that are best suited for the specific failure modes of your critical assets.
  3. Start Small: Begin with a pilot program to test and refine your approach before expanding to other areas.
  4. Train Your Team: Ensure your maintenance personnel have the skills and knowledge to interpret data and take appropriate action.
  5. Integrate with Your CMMS: Connect your condition monitoring data to your CMMS to trigger work orders and track performance.

Step 6: Resource Allocation & Team Training

A perfectly optimized preventative maintenance program is useless without a well-equipped and skilled team to execute it. Step 7 isn't just about assigning tasks; it's about strategically allocating resources - both human and material - to ensure your maintenance team can thrive.

Beyond Just Numbers: Skill Gap Analysis

Before anything else, conduct a thorough skill gap analysis. What new skills are required to implement condition monitoring techniques like vibration analysis, infrared thermography, or oil analysis? Don's assume your team already possesses these abilities. Formal training programs are often the most effective way to bridge this gap. Consider partnering with industry experts or utilizing online learning platforms for targeted skill development.

Tools of the Trade: Equipping for Success

Optimized PM requires more than just knowledge; it demands the right tools. This could include:

  • Specialized Diagnostic Equipment: Vibration analyzers, infrared cameras, ultrasonic leak detectors.
  • Software Upgrades: Ensure your CMMS has the functionality to support condition-based maintenance and data analysis.
  • Safety Gear: Adequate personal protective equipment (PPE) is non-negotiable, especially when dealing with potentially hazardous equipment.
  • Mobile Devices: Tablets or ruggedized laptops can streamline data collection and reporting in the field.

Fostering a Culture of Continuous Learning

Training shouldn't be a one-off event. Encourage ongoing professional development through:

  • Lunch & Learn Sessions: Invite internal experts or external speakers to share knowledge.
  • Mentorship Programs: Pair experienced technicians with newer team members.
  • Cross-Training Opportunities: Expand technicians' skill sets beyond their primary responsibilities.
  • Performance Feedback: Regularly assess skill application and identify areas for improvement.

Recognizing and Rewarding Expertise

Finally, acknowledge and reward the expertise of your maintenance team. Recognize those who embrace new technologies, excel in training, and consistently demonstrate a commitment to preventive maintenance best practices. A motivated and valued team is the cornerstone of a truly effective PM program.

Step 7: Documenting Your Optimized PM Procedures

Beyond simply doing the optimized preventive maintenance, clear, concise documentation is absolutely critical for long-term success and consistency. Think of it as the backbone of your program - it ensures everyone understands what needs to be done, why, and how, even when experienced personnel move on or new team members join.

Here's why detailed documentation is essential and what it should include:

  • Consistency & Standardization: Prevents variations in PM tasks and ensures the same level of quality is maintained across all shifts and personnel.
  • Training New Technicians: Provides a readily available guide for onboarding new maintenance staff, reducing the learning curve and minimizing errors.
  • Auditing & Compliance: Facilitates audits and demonstrates compliance with regulatory requirements and industry best practices.
  • Knowledge Retention: Captures the valuable expertise of experienced technicians and prevents it from being lost when they leave.

What to Document:

  • Detailed Step-by-Step Instructions: Clearly outline each task, including required tools, materials, safety precautions, and expected outcomes. Use visuals (photos, diagrams) whenever possible.
  • Reasoning Behind Tasks: Explain why each task is performed, linking it back to the asset's criticality and potential failure modes. This reinforces understanding and encourages buy-in from the team.
  • Acceptance Criteria: Define clear acceptance criteria for each task - what constitutes a pass or fail. This helps ensure quality and consistency.
  • Troubleshooting Guides: Include troubleshooting guides for common issues encountered during PM tasks.
  • Revision History: Maintain a revision history to track changes to the procedures and ensure everyone is working with the most up-to-date information.
  • Digital vs. Paper: While paper copies can be useful, leverage digital platforms (CMMS, shared drives) for easy access, searchability, and version control.

Remember: Documentation isn't a one-and-done process. Regularly review and update procedures based on feedback, performance data, and changes to equipment or processes.

Step 8: Continuous Improvement & Performance Review

The journey to preventative maintenance optimization isn't a destination; it's an ongoing cycle. Establishing a robust process for continuous improvement is vital for ensuring your PM program remains effective and adapts to evolving asset conditions and operational needs. This isn't a 'set it and forget it' scenario!

Here's how to make performance review a core element of your optimized PM program:

Regular Data-Driven Reviews: Schedule recurring reviews - quarterly or semi-annually is a good starting point - to evaluate your program's performance. Don't just look at task completion rates. Dig deeper into the data. Are your key performance indicators (KPIs) like Mean Time Between Failures (MTBF), Overall Equipment Effectiveness (OEE), and maintenance costs trending in the right direction? If not, why?

Feedback Loop - Involve Your Team: Maintenance technicians and operations personnel are on the front lines. They observe equipment behavior firsthand. Create a formal channel for them to provide feedback on the PM tasks, schedules, and overall program effectiveness. Anonymous surveys or regular team meetings can be highly valuable. Listen carefully - their insights often reveal hidden issues or opportunities for improvement.

Analyze Failure Trends: Don't just react to breakdowns; actively analyze why failures are occurring. Are there recurring failure modes? Do certain assets consistently underperform? This analysis may reveal gaps in your PM tasks or point to underlying design flaws.

Benchmark Against Industry Standards: Compare your PM program's performance against industry benchmarks. Are your MTBF rates competitive? Are your maintenance costs in line with what others in your industry are experiencing? Benchmarking provides valuable context and helps identify areas for significant improvement.

Embrace New Technologies & Techniques: The landscape of preventative maintenance is constantly evolving. Stay informed about emerging technologies like advanced analytics, machine learning, and remote monitoring. Regularly assess whether adopting these innovations could enhance your PM program's efficiency and effectiveness.

Document Changes and Lessons Learned: Thoroughly document all changes made to the PM program, along with the rationale behind those changes and the observed results. This creates a valuable historical record that can inform future optimization efforts and avoid repeating past mistakes.

Continuous improvement is about fostering a culture of proactive problem-solving and a commitment to relentlessly seeking better ways to maintain your assets. It's the key to maximizing the long-term value of your preventative maintenance program.

Leveraging Technology: CMMS and PM Optimization Software

The modern maintenance landscape is unrecognizable from even a decade ago, largely thanks to advancements in technology. While spreadsheets and paper records might have sufficed in the past, they simply can't handle the complexity and data volume required for truly optimized preventative maintenance. This is where Computerized Maintenance Management Systems (CMMS) and dedicated PM Optimization software step in.

What a CMMS Can Do:

A CMMS is the foundation of any modern maintenance program. Beyond simply tracking work orders, a robust CMMS offers:

  • Centralized Asset Management: A single source of truth for all asset information - location, specifications, maintenance history, warranties, etc.
  • Automated Scheduling: Easily create and manage PM schedules, sending automated reminders to technicians and preventing missed tasks.
  • Work Order Management: Streamline the entire work order process, from creation to completion, with real-time tracking and reporting.
  • Inventory Management: Track spare parts and supplies, minimizing downtime due to lack of necessary components.
  • Reporting & Analytics: Generate insightful reports on PM effectiveness, asset performance, and maintenance costs.

Going Beyond the Basics with PM Optimization Software:

While a CMMS provides essential functionality, dedicated PM Optimization software takes things a step further. These solutions often leverage advanced analytics, machine learning, and integration with condition monitoring data to:

  • Predict Equipment Failures: Analyze historical data and real-time condition monitoring data to predict potential failures before they occur, allowing for proactive maintenance.
  • Optimize PM Schedules: Automatically adjust PM schedules based on actual equipment usage, condition, and risk factors, moving away from arbitrary time-based intervals.
  • Prioritize Maintenance Tasks: Rank maintenance tasks based on criticality and potential impact on operations.
  • Integrate with IoT Devices: Seamlessly connect to IoT sensors for continuous condition monitoring and automated data collection.

Investing in a CMMS or PM optimization software is no longer a luxury, it's a necessity for any organization striving for operational excellence and maximizing asset lifespan.

Conclusion: Building a Sustainable Preventive Maintenance Program

A truly sustainable preventive maintenance program isn't about implementing a checklist and forgetting about it. It's a continuous cycle of assessment, adaptation, and refinement. This means fostering a culture of proactive maintenance within your organization - one where data-driven decisions are valued, feedback is encouraged, and continuous improvement is the norm.

Think beyond just the tasks themselves; consider the people performing them and the processes that support them. Regularly review your program's effectiveness, paying close attention to key performance indicators like MTBF, OEE, and even the perceived workload of your maintenance team. Are you seeing the expected improvements in asset reliability and uptime? Are your technicians feeling empowered and equipped to perform their jobs effectively?

Remember, a sustainable PM program is an investment in the long-term health of your assets and the resilience of your operations. It requires commitment, collaboration, and a willingness to embrace change - but the rewards, in terms of reduced costs, increased efficiency, and improved safety, are well worth the effort. Don't just maintain your equipment; cultivate a preventative maintenance ecosystem that thrives.

FAQ

What is preventive maintenance optimization?

Preventive maintenance optimization is the process of reviewing and improving your preventive maintenance program to maximize equipment reliability, minimize downtime, and reduce costs. This checklist template is designed to guide you through this process.


Who is this checklist template for?

This template is for maintenance managers, reliability engineers, maintenance technicians, and anyone responsible for developing or managing a preventive maintenance program in any industry.


What types of information should I expect to find in this checklist?

The checklist covers key areas like equipment identification, task development, schedule optimization, resource allocation, documentation, and performance tracking. It includes prompts for best practices and areas for improvement.


Is this template customizable?

Yes! The template is designed to be highly customizable. You can add, remove, or modify tasks, frequencies, and resources to align with your specific equipment, environment, and maintenance procedures. A blank template section is included for unique additions.


How do I use this checklist?

Work through each item in the checklist, evaluating your current practices. Use the prompts to identify areas for improvement and document your findings. Implement the recommended changes and regularly review the checklist's effectiveness.


What is a criticality assessment, and why is it important?

A criticality assessment evaluates the impact of equipment failure. Prioritizing maintenance based on criticality ensures you focus resources on equipment that, if failed, would cause the greatest disruption to operations. The checklist will guide you through this process.


How often should I review and update this checklist?

We recommend reviewing and updating the checklist at least annually, or more frequently if you experience significant changes in equipment, processes, or operational needs.


What are common pitfalls to avoid when implementing preventive maintenance?

Common pitfalls include neglecting to document procedures, not training technicians adequately, failing to track performance metrics, and failing to regularly review and adjust the program. The checklist highlights these potential pitfalls.


Manufacturing Management Solution Screen Recording

Optimize your manufacturing process with ChecklistGuro! This screen recording shows you how to manage production, track inventory, and improve efficiency. See how it works! #manufacturing #checklistguro #bpm #businessprocessmanagement #production #inventorymanagement

Related Articles

We can do it Together

Need help with
Manufacturing?

Have a question? We're here to help. Please submit your inquiry, and we'll respond promptly.

Email Address
How can we help?