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| Delivery Performance (STEP) | | |
| On-Time Delivery Rate (%) (NUMBER) | | |
| Average Delivery Lead Time (Days) (NUMBER) | | |
| Number of Damaged Shipments (NUMBER) | | |
| Delivery Route Optimization (SELECTION options: Excellent, Good, Fair, Poor) | | |
| Details on any significant delivery delays encountered (TEXT) | | |
| Date of Last Delivery Issue (DATE) | | |
| Responsiveness to Delivery Issues (SELECTION options: Very Responsive, Responsive, Neutral, Unresponsive, Very Unresponsive) | | |
| Delivery Method Used (Select all that apply) (SELECTION options: Truckload (TL), Less-than-Truckload (LTL), Parcel, Rail, Air) | | |
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| Cost & Pricing (STEP) | | |
| Average Cost per Shipment (NUMBER) | | |
| Percentage Variance from Quoted Price (NUMBER) | | |
| Pricing Model Transparency (SELECTION options: Fully Transparent, Mostly Transparent, Partially Transparent, Not Transparent) | | |
| Details of Any Price Increases/Decreases & Justification (TEXT) | | |
| Payment Terms Flexibility (SELECTION options: Very Flexible, Flexible, Moderate, Inflexible) | | |
| Fuel Surcharges - Average Percentage (NUMBER) | | |
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| Service & Communication (STEP) | | |
| Average Response Time to Inquiries (hours) (NUMBER) | | |
| Communication Method Preference (SELECTION options: Email, Phone, Portal, Other) | | |
| Summary of Communication Effectiveness (positive and negative experiences) (TEXT) | | |
| Proactive Communication Regarding Delays/Issues (SELECTION options: Always, Sometimes, Rarely, Never) | | |
| Number of Escalations Required in Past Evaluation Period (NUMBER) | | |
| Specific Examples of Exceptional or Poor Communication (TEXT) | | |
| Clarity of Communication (SELECTION options: Excellent, Good, Fair, Poor) | | |
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| Quality & Damage Control (STEP) | | |
| Percentage of Shipments Arriving Undamaged (NUMBER) | | |
| Average Number of Damage Claims per Month (NUMBER) | | |
| Damage Reporting Process Efficiency (SELECTION options: Excellent, Good, Average, Poor, Very Poor) | | |
| Description of any Recurring Damage Issues (TEXT) | | |
| Effectiveness of Damage Prevention Measures (SELECTION options: Highly Effective, Effective, Neutral, Ineffective, Very Ineffective) | | |
| Upload Photos/Documentation of Significant Damage Incidents (if applicable) (UPLOAD) | | |
| Time Taken to Resolve Damage Claims (Average in Days) (NUMBER) | | |
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| Technology & Integration (STEP) | | |
| EDI Capability (Electronic Data Interchange) (SELECTION options: Yes, Fully Implemented, Yes, Partial Implementation, No, Planned) | | |
| EDI Transmission Success Rate (%) (NUMBER) | | |
| API Integration Status (SELECTION options: Fully Integrated, Partially Integrated, Not Integrated, Planned) | | |
| Describe any integration challenges encountered. (TEXT) | | |
| Provide API Documentation (if available) (UPLOAD) | | |
| Tracking System Compatibility (SELECTION options: Fully Compatible, Partially Compatible, Not Compatible) | | |
| Details on data sharing protocols and security measures implemented. (TEXT) | | |
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| Risk Management & Compliance (STEP) | | |
| Does the supplier have a documented risk management plan? (SELECTION options: Yes, No, Not Applicable) | | |
| Supplier's financial stability score (e.g., Dun & Bradstreet rating) (NUMBER) | | |
| Does the supplier have relevant insurance coverage (e.g., cargo, liability)? (SELECTION options: Yes, No, Details Required) | | |
| Summary of any recent regulatory or legal issues involving the supplier. (TEXT) | | |
| Is the supplier compliant with all relevant transportation regulations (e.g., DOT, Hazmat)? (SELECTION options: Yes, No, Unsure) | | |
| Upload copies of relevant compliance certifications (e.g., ISO, Customs Broker License). (UPLOAD) | | |
| Date of last compliance audit. (DATE) | | |
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| Sustainability & Ethical Practices (STEP) | | |
| Does the supplier have a documented sustainability policy? (SELECTION options: Yes, No, Not Applicable) | | |
| Briefly describe the supplier's environmental management system (e.g., ISO 14001). (TEXT) | | |
| Percentage of transportation utilizing low-emission vehicles (e.g., electric, hybrid, biofuels). (NUMBER) | | |
| Which of the following ethical labor standards are adhered to? (SELECTION options: Fair Labor Association (FLA) membership, SA8000 certification, Sedex membership, Modern Slavery Act compliance, Code of Conduct for Suppliers, Other (please specify in LONG_TEXT)) | | |
| If 'Other' was selected for ethical standards, please specify. (TEXT) | | |
| Please upload a copy of the supplier's code of conduct (if available). (UPLOAD) | | |
| Are regular audits conducted to ensure compliance with ethical and sustainability practices? (SELECTION options: Yes, No, Not Applicable) | | |
| Describe any corrective actions taken in response to identified sustainability or ethical concerns. (TEXT) | | |
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| Continuous Improvement & Innovation (STEP) | | |
| Describe any process improvements the supplier has implemented in the last year. (TEXT) | | |
| What percentage improvement in efficiency has the supplier demonstrated in their logistics operations? (NUMBER) | | |
| Does the supplier actively solicit feedback on their performance? (SELECTION options: Yes, No, Not Applicable) | | |
| Please upload any supporting documentation regarding process improvements (e.g., reports, certifications). (UPLOAD) | | |
| Describe any innovative solutions the supplier has proposed to optimize our logistics processes. (TEXT) | | |
| Which of the following areas are the supplier actively exploring for innovation? (SELECTION options: Route Optimization, Warehouse Automation, Real-time Tracking, Sustainability Initiatives, None) | | |