Premium Billing and Collection Workflow

Streamline your insurance operations with our optimized Premium Billing and Collection Workflow. Automate policy invoicing, track real-time payment statuses, and reduce delinquency rates with a seamless, end-to-end process designed to accelerate cash flow and enhance policyholder retention.

This Template was installed 4 times.

Start
1. Fetch Unpaid Invoices
2. Calculate Total Outstanding Balance
3. Calculate Late Fees
4. Update Invoice with Late Fee
5. Send Payment Reminder
6. Assign Collections Agent Task
7. Create Collection Log Entry
8. Check Client Credit Limit
9. Determine Credit Risk Level
10. High-Risk Alert Task
11. Send Urgent SMS Notification
12. Generate Weekly Delinquency Report
13. Update Client Account Status
14. Remove Duplicate Notifications
End

Start of the Workflow/Process.

Retrieve all entries from the Invoices data model where status is 'Unpaid' and due date is past.

Sum the 'Amount Due' property from all retrieved unpaid invoice entries to determine total debt.

Apply a percentage-based formula to the unpaid amount based on the number of days overdue.

Update the 'Total Amount Due' field in the specific Invoice entries to include the newly calculated late fee.

Send an automated email to the client's email address found in the Invoice data model with the updated amount.

Create a task for the Accounts Receivable user to manually verify the updated invoice details.

Create a new entry in the 'Collection History' data model to document that a reminder was sent.

Retrieve the 'Credit Limit' property from the associated Client data model.

Compare Total Outstanding Balance against the Client Credit Limit to calculate a risk ratio.

Create a high-priority task for the Finance Manager if the risk ratio exceeds a predefined threshold.

Send a short SMS alert to the client's registered phone number for invoices overdue by more than 30 days.

Generate a summary report containing all aggregated unpaid amounts and late fee totals for management review.

Update the 'Account Status' in the Client data model to 'On Hold' if the total debt exceeds the credit limit.

Delete redundant or errored reminder entries from the Collection Log to maintain data hygiene.

End of the Workflow/Process.

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