CRM API Integration Checklist
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Planning & Requirements
Initial planning and gathering requirements for the CRM API integration.
Define Integration Objectives
Estimated Data Volume (Records)
Data Direction (One-Way or Two-Way)
Target Go-Live Date
Affected CRM Modules
External System Name
API Key Management & Security
Securely managing API keys, authentication, and authorization protocols.
API Key Description
API Key Length (Characters)
Encryption Method
Key Rotation Schedule
Access Control List (ACL) Description
Multi-Factor Authentication (MFA) Enabled?
Data Mapping & Transformation
Defining data mappings and transformations between systems.
Source CRM Field Type
Destination CRM Field Type
Data Transformation Logic (e.g., formula, concatenation)
Decimal Precision (if applicable)
Date Format Conversion (if applicable)
Data Validation Rules (e.g., required, unique)
Default Value (if no source data)
Error Handling & Logging
Implementing robust error handling and logging mechanisms.
Describe the error logging strategy (e.g., centralized, per-application)
Maximum log file size (in MB)
Error Severity Levels (e.g., DEBUG, INFO, WARNING, ERROR, CRITICAL)
Specify how error notifications will be handled (e.g., email, Slack)
Which CRM API endpoints require enhanced error logging?
Last reviewed and updated error handling procedures
Rate Limiting & Throttling
Managing API usage to adhere to rate limits and prevent throttling.
API Request Limit Per Minute
API Request Limit Per Hour
Retry Delay (seconds)
Throttling Strategy
Bucket Size (if applicable)
Specific API Endpoint Rate Limits (if different)
Testing & Validation
Thorough testing of the integration, including unit, integration, and user acceptance testing.
Number of Successful API Calls
Number of Failed API Calls
Data Synchronization Accuracy (High/Medium/Low)
End-to-End Data Flow Validation (Pass/Fail)
Date of Last Successful Integration Test
Detailed Notes on Testing Results/Issues Encountered
Specific Data Fields Tested
Attach Testing Logs/Screenshots
Deployment & Monitoring
Deploying the integration to production and establishing ongoing monitoring.
Deployment Date
Deployment Window (hours)
Deployment Checklist Version
Deployment Environment(s)
Deployment Notes/Comments
Initial API Call Success Rate (%)
Deployment Status
Post-Deployment Validation Results
Documentation & Training
Creating documentation for the integration and providing training to relevant personnel.
Integration Design Document Summary
API Integration Flow Diagram
Target Audience for Training
Training Completion Deadline
Training Material Outline
Training Delivery Method
Compliance & Security Review
Verifying compliance with security policies and regulations.
Regulatory Framework Adherence (e.g., GDPR, CCPA)
Specific Compliance Requirements Met (Detailed Explanation)
Number of Data Subject Access Requests (DSARs) Processed
Data Encryption at Rest?
Data Residency Requirements Complied With?
Details of Security Audits Conducted (Date & Scope)
Security Audit Report (if applicable)
Maintenance & Updates
Planning for ongoing maintenance and updates to the integration.
Last Maintenance Date
Version Number
Maintenance Notes
Next Scheduled Review Date
Integration Status
API Endpoint URL
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