Dental Patient Communication Checklist: Pre-Appointment & Follow-up

Ensure exceptional patient experiences & boost loyalty! This Dental Patient Communication Checklist streamlines your pre-appointment reminders, post-treatment follow-ups, and vital updates - all in one place. Simplify your workflow & build stronger patient relationships.

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Pre-Appointment Communication

1 of 8

Ensuring patients are informed and prepared before their visit.

Appointment Date

Appointment Time

Reason for Visit

Special Instructions/Concerns

Insurance Provider

Insurance Card (Front)

Appointment Reminders

2 of 8

Verifying reminders are sent and received.

Number of Reminders Sent

Reminder Method (Email, Text, Phone)

Reminder Sent Date

Reminder Sent Time

Reminder Status (Sent, Delivered, Read)

Opt-Out Status

Pre-Appointment Instructions

3 of 8

Confirming patients understand necessary preparation steps.

Specific Fasting Instructions (if applicable)

Medication Restrictions/Guidelines

Allergy Information Reminder

Transportation Arrangement Confirmation (e.g., driver)

Review of Consent Forms

Appointment Date Confirmation

Appointment Time Confirmation

Arrival & Check-in

4 of 8

Managing the patient arrival process efficiently.

Patient Arrival Time

Check-in Method

Patient Signature Verification

Insurance Card Scanned?

Wait Time Before Appointment Start

Notes on Arrival/Check-in

Post-Appointment Instructions

5 of 8

Providing clear guidance for post-treatment care.

Detailed Post-Operative Instructions

Prescription Refill Quantity (if applicable)

Follow-up Appointment Date (if scheduled)

Time of next medication dose (if applicable)

Pain Management Options Discussed

Dietary Restrictions Explained?

Any specific concerns or questions from the patient?

Follow-up Communication

6 of 8

Checking on patient progress and addressing concerns.

Date of Follow-up Call/Email

Method of Follow-up

Number of Attempts to Contact

Notes from Follow-up Communication

Patient Reported Status

Action Taken (e.g., Referred to Specialist)

Date of Next Follow-up (if applicable)

Feedback & Satisfaction

7 of 8

Gathering patient feedback to improve service.

Overall Satisfaction (1-10)

How would you rate the cleanliness of the office?

How would you rate the friendliness of the staff?

What did you like most about your experience?

What could we have done to improve your experience?

Which of the following best describes your reason for visiting?

Recall & Reappointment Scheduling

8 of 8

Scheduling follow-up appointments and preventive care.

Next Recall Date

Recall Method

Months Until Next Recall

Type of Next Appointment

Proposed Reappointment Date

Notes about Reappointment

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