Dental Recall System Checklist: Patient Reminders & Scheduling

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This Template was installed 2 times.

Patient Data Verification

1 of 10

Confirm accuracy of patient contact information (phone, email, address).

Patient First Name

Patient Last Name

Patient Date of Birth (Year)

Patient Date of Birth (Month)

Patient Date of Birth (Day)

Preferred Contact Method

Patient Phone Number

Patient Email Address

Recall Trigger Identification

2 of 10

Determine appropriate recall interval based on patient's treatment plan and risk factors.

Patient Risk Level

Recommended Recall Interval (Months)

Last Procedure Type

Date of Last Recall Appointment

Notes on Recall Trigger Justification

Reminder Method Selection

3 of 10

Choose optimal reminder method(s) – postcards, emails, text messages, phone calls.

Primary Reminder Method

Additional Reminder Methods (Optional)

Preferred Communication Time (If Applicable)

Maximum Retries (Text/SMS)

Default Language for Reminders

Reminder Scheduling & Timing

4 of 10

Set reminder dates and times considering office hours and patient preferences.

Initial Recall Date

Recall Interval (Months)

Preferred Reminder Time (Morning/Afternoon)

Reminder Frequency

Next Reminder Date (Auto-Generated)

Reminder Communication Content

5 of 10

Review and update reminder message content to ensure clarity and compliance.

Reminder Type

Email Subject Line

Text Message Body

Postcard Message

Phone Call Script

Personalized Greeting?

Include Treatment Details?

Include Appointment Link?

Response Tracking & Documentation

6 of 10

Record patient responses to reminders (confirmed, rescheduled, declined).

Reminder Method Received

Patient Response

Response Date

Response Time

Notes/Comments Regarding Response

Number of Attempts to Contact (if applicable)

Contact Method Used by Staff

Rescheduling Protocol

7 of 10

Follow established procedures for rescheduling declined or unanswered reminders.

Days to Reschedule (Default)

Reschedule Method

Proposed New Appointment Date

Proposed New Appointment Time

Reason for Reschedule (Patient Input)

Notes/Comments Regarding Reschedule

Reschedule Confirmation Status

System Audit & Review

8 of 10

Regularly audit the recall system's effectiveness and make necessary adjustments.

Percentage of Patients Recalled

Average Days Between Recall & Appointment

Reminder Methods Utilized (Select All)

Last System Audit Date

Summary of Audit Findings & Recommendations

Overall System Effectiveness (High, Medium, Low)

Next Scheduled Audit Date

Software/Platform Functionality

9 of 10

Verify recall system software/platform is functioning correctly (sending reminders, tracking responses).

Number of Reminders Sent Today

Number of Reminders Bounced/Failed

Default Reminder Method (e.g., Email, SMS)

Last System Data Backup Date

Time of Last Data Sync

Software Version

Legal & Compliance Review

10 of 10

Ensure recall practices comply with relevant privacy laws (HIPAA) and regulations.

Last HIPAA Training Completion Date

State-Specific Recall Laws Compliance?

Summary of Recent Legal/Compliance Updates Applied

Consent Forms Updated (HIPAA, Financial)

Copy of Current Consent Forms

Number of Patient Complaints Related to Privacy/Consent (last year)

Date of Last Privacy Policy Review

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