Dental Recall System Checklist Template

Never miss a patient! Our Dental Recall System Checklist Template ensures consistent patient follow-up, boosts retention, and maximizes your practice's revenue. Simplify your recall process and keep your patients engaged with this essential dental management tool.

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Patient List Preparation

1 of 10

Steps for compiling and organizing the list of patients due for recall.

Last List Generation Date

Total Patients on Recall List

List Generation Method

Next List Generation Date

Notes Regarding List Accuracy

Number of patients with incomplete contact info

Criteria for recall interval

Recall Trigger Setup

2 of 10

Configuration of automated reminders and notification intervals.

Recall Interval (Months)

Default Recall Trigger Type

Last System Update Date

Days to Retry Unsuccessful Emails

Notification Channels Enabled

Batch Processing Start Time (if applicable)

Reminder Communication Methods

3 of 10

Verification and maintenance of contact information for various communication channels (phone, email, text).

Primary Communication Method

Phone Call Reminders Sent Daily

Communication Channels Used

Email Subject Line Template

SMS Message Template

Last Email List Verification Date

Preferred Contact Person for Communication Issues

Recall Letter/Email Content

4 of 10

Review and update of standard recall letter/email templates for accuracy and compliance.

Subject Line

Greeting

Recall Reason Statement

Recommended Services Reminder

Appointment Scheduling Instructions

Office Address

Office Phone Number

Last Recall Date (for reference)

Preferred Communication Method

Recall Response Tracking

5 of 10

Process for documenting patient responses to recall notices (confirmed, rescheduled, no-show).

Response Type

Appointment Date (if confirmed/rescheduled)

Appointment Time (if confirmed/rescheduled)

Reschedule Count (if applicable)

Notes Regarding Patient Response

Communication Method Used

Response Date

Staff Signature (Confirmation of Response)

Reschedule Management

6 of 10

Workflow for rescheduling appointments for patients who don't respond immediately.

Proposed Reschedule Date

Proposed Reschedule Time

Reason for Reschedule

Additional Notes (if 'Other' selected above)

Preferred Communication Method for Reschedule Confirmation

Staff Member Responsible for Reschedule Confirmation

Number of Reschedule Attempts

No-Show Protocol

7 of 10

Procedures for handling patients who miss their recall appointments.

Number of Days Until Reschedule Attempt

Initial Reschedule Method (Phone/Email/Text)

Date of No-Show

Scheduled Appointment Time

Notes on Patient Contact Attempts

Reschedule Status

Date of Last Contact Attempt

Staff Member Responsible for Follow-up

Record Updates

8 of 10

Ensuring accurate documentation of recall activities in patient records.

Last Recall Date

Recall Method Used

Recall Status

Notes from Recall Interaction

Next Recall Date (Scheduled)

Number of Recall Attempts

System Testing & Validation

9 of 10

Periodic testing to confirm the recall system functions correctly.

Last System Test Date

Number of Simulated Recall Requests

Percentage of Simulated Responses Received

Communication Method Tested

Recall Letter Template Version

Test Results & Observations

Overall Test Outcome

Tester Signature

Legal & Compliance Review

10 of 10

Ensuring recall processes adhere to HIPAA and other relevant regulations.

Last HIPAA Training Completion Date

HIPAA Compliance Assessment Status

Summary of Recent Legal/Compliance Updates

State-Specific Recall Regulations

Copies of Relevant Legal Documents (e.g., Privacy Notice)

Number of Patient Complaints Related to Recall Processes (last year)

Notes from Legal Counsel Regarding Recall Procedures

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