Mall Directory & Signage Accuracy Checklist

Overall Assessment

1 of 10

Initial review of the mall directory and signage for general accuracy and condition.

Date of Assessment

Time of Assessment (Start)

Overall Impression/General Notes

Approximate Number of Signage Items Reviewed

Mall Operating Status During Assessment?

Open

Closed

Limited Hours

Environmental Conditions Observed (check all that apply)

Sunny

Rainy

Snowy

Foggy

Windy

Assessor's Name

Assessor Signature

Mall Directory Kiosks

2 of 10

Verification of accuracy and functionality of all mall directory kiosks.

Kiosk ID Number

Screen Functionality (Touchscreen)

Fully Functional

Partially Functional

Not Functional

Map Accuracy

Accurate

Minor Inaccuracies

Significant Inaccuracies

Tenant Listing Accuracy (Overall)

Number of Incorrect Tenant Listings

Detailed Description of Errors (if any)

Software/Application Version

Last Software Update Date

Wayfinding Signage (General)

3 of 10

Checking general wayfinding signs - directional arrows, levels, 'You Are Here' signage, etc.

Verify 'You Are Here' Sign Accuracy - Level

Count of Directional Arrows (Up)

Count of Directional Arrows (Down)

Level Signage Condition (General)

Excellent

Good

Fair

Poor

Missing/Damaged Signage (Select All That Apply)

Level Signs

Directional Arrows

Escalator Signs

Stairwell Signs

None

Note any specific discrepancies found

Tenant Directory Signage

4 of 10

Assessment of the accuracy and clarity of tenant directory signs located throughout the mall.

Tenant Name

Suite/Store Number

Directory Listing (Exact Match)

Accuracy of Tenant Name

Correct

Incorrect

Not Found

Accuracy of Suite/Store Number

Correct

Incorrect

Not Found

Font Size (Points)

Legibility of Font

Excellent

Good

Fair

Poor

Photograph of Signage

Elevator & Escalator Signage

5 of 10

Verification of signage related to elevator and escalator locations and directions.

Elevator Lobby Signage: Correct Level Indication?

Escalator Directional Arrows: Consistent with Flow?

Number of Elevator Signage Missing/Damaged?

Notes on Escalator Handrail Directional Indicators?

Signage Lighting - Adequate?

Yes

N/A

Details of Any Incorrect Elevator Floor Indicators?

Date of Last Maintenance/Inspection of Elevator Signage

Restroom & Service Area Signage

6 of 10

Checking accuracy of signage for restrooms, family rooms, and other essential services.

Restroom Signage - Men's Room Accuracy

Restroom Signage - Women's Room Accuracy

Restroom Signage - Family Room Accuracy (if applicable)

ADA Compliance of Restroom Signage (Height & Contrast)

Compliant

Non-Compliant

N/A - No Signage

Number of Missing/Damaged Restroom Signs

Baby Changing Station Signage Present?

Yes

N/A

Notes/Comments on Restroom & Service Area Signage (e.g., specific errors, damage descriptions)

Parking & Transportation Signage

7 of 10

Verification of accuracy of signs related to parking locations, entrances, and transportation options.

Entrance Signage: Verify the name/number displayed matches the actual entrance.

Parking Level Designation: Check if level numbers on signage match the actual level.

Directional Arrows: Are arrows pointing correctly towards parking areas?

Yes

N/A

Taxi Drop-off Zone Signage: Confirm location matches signage and is clearly visible.

Bus Stop Signage: Verify bus route information is accurate and current.

Shuttle Service Signage: Which aspects of shuttle service are accurately reflected?

Route

Schedule

Destination

N/A

Electric Vehicle (EV) Charging Station Signage: Confirm information is current and accurate.

Special Event & Promotional Signage

8 of 10

Review of temporary signage for events, promotions, or seasonal displays.

Event Start Date

Event End Date

Event Name

Event Description (for reference)

Number of Promotional Signs Displayed

Sign Placement Approved By (e.g., Marketing, Leasing)

Marketing

Leasing

Management

Signage Locations (Check all that apply)

Entrance 1

Entrance 2

Food Court

Center Court

Near Anchor Store

Other (Specify in Long Text)

Signage Image (for record)

Accessibility Compliance

9 of 10

Assessment of signage compliance with accessibility standards (e.g., Braille, height, contrast).

Minimum Font Size (ADA Compliant?)

Braille Present on Required Signage?

Yes

N/A - Not Required

Sign Height Compliant?

Yes

N/A - Not Applicable

Contrast Ratio (Text to Background)

Accessibility Features Present (Select all that apply)

Tactile Signage

High Contrast Text

Signage with Raised Characters

Audio Description