Insurance Business Continuity Planning Checklist
Ensure your insurance operations can weather any storm. This Business Continuity Planning Checklist helps you identify vulnerabilities and build resilience against disruptions, safeguarding your customers and your bottom line.
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Risk Identification & Assessment
Identify potential threats and vulnerabilities impacting insurance operations.
Describe potential natural disaster risks (e.g., hurricanes, floods)
Describe potential cybersecurity risks (e.g., ransomware, data breaches)
Describe potential operational risks (e.g., system failures, human error)
Estimated financial impact of a major system outage (in USD)
Primary Regulatory Compliance Risk
Potential Sources of Risk
Date of last risk assessment review
BCP Strategy & Scope
Define the scope, objectives, and strategies for business continuity.
BCP Objectives Statement
Maximum Tolerable Downtime (MTD) - Hours
Scope of BCP - Geographic Regions
Justification for Scope Selection
BCP Plan Implementation Date
Critical Business Processes Included in Scope
Critical Business Functions
List and prioritize essential functions and their dependencies.
Claims Processing
Maximum Downtime Allowed (Hours)
Detailed Steps for Claims Processing Recovery
Policy Issuance
Last Policy Issuance Verification Date
Customer Service
Specific Customer Service Recovery Procedures
IT Disaster Recovery
Outline procedures for restoring IT systems and data.
Recovery Time Objective (RTO) in Hours
Recovery Point Objective (RPO) in Hours
Backup Type (Full, Incremental, Differential)
Last Successful Backup Date
Replication Methods Used
Detailed Steps for System Restoration
System Configuration Files (Backup)
Communication Plan
Define methods for communicating with employees, customers, and stakeholders during a disruption.
Primary Communication Method Description
Communication Channels (Select all that apply)
Number of emergency contact updates needed after event
Pre-Drafted Communication Templates (Example: Employee Notification)
Date of last communication plan review
Designated Communication Spokesperson(s)
Alternate Work Locations
Identify and prepare alternative work arrangements.
Primary Alternate Work Location Address
Primary Alternate Work Location Description (Capacity, Amenities)
Estimated Capacity of Primary Alternate Location (Number of Employees)
Date of Last Inspection/Verification of Primary Alternate Location
Is Remote Work Permitted as an Alternate Location?
Remote Work Policy Details (If Applicable)
Data Backup & Recovery
Confirm data backup schedules and recovery procedures are in place.
Backup Frequency (Daily/Weekly/Monthly)
Backup Storage Type
Backup Retention Period (Days)
Last Successful Backup Date
Description of Backup Software Used
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Vendor Management
Assess the business continuity capabilities of critical vendors.
Vendor Tier (Critical, Important, Routine)
Vendor Name
Description of Services Provided
Vendor BCP Plan Availability
Vendor BCP Plan (if available)
Vendor Contact Person - Direct Phone Number
Last BCP Plan Review Date
Training & Awareness
Ensure employees are trained on BCP procedures and their roles.
Number of Employees Trained
Training Delivery Method
Last Training Session Date
Summary of Training Content Covered
Topics Covered in Training (Select All That Apply)
Training Material Effectiveness Rating (1-5)
Testing & Maintenance
Schedule and conduct regular BCP tests and maintain the plan.
Last BCP Test Date
Number of Participants in Last Test
Summary of Test Results & Findings
Corrective Actions Taken (if any)
Date of Next Scheduled BCP Test
Type of Test Conducted
Areas Tested (Select All That Apply)
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