ChecklistGuro Event Feedback Collection and Survey Management Workflow
Master the art of post-event analysis with our Event Feedback Collection and Survey Management Workflow. Streamline your process from automated survey distribution to real-time sentiment analysis and actionable reporting. Perfect for event planners looking to boost attendee engagement, measure ROI, and turn participant insights into seamless future event strategies. Optimize your event lifecycle with data-driven decision-making.
Start
Start of the Workflow/Process.
1. Create Feedback Survey Entry
Create a new entry in the 'Surveys' data model once an event concludes to initiate the collection process.
2. Update Event Status to 'Feedback Phase'
Update the status of the parent Event entry to reflect that feedback collection is now active.
3. Send Survey Link to Attendees
Send an automated email to all attendees listed in the 'Event Attendees' data model containing the unique survey link.
4. Fetch All Survey Responses
Retrieve all completed entries from the 'Survey Responses' data model for the specific Event ID.
5. Calculate Average Satisfaction Score
Aggregate the 'Rating' field from all retrieved Survey Responses to find the mean satisfaction score.
6. Calculate Response Rate
Calculate the percentage of attendees who responded by dividing 'Total Responses' by 'Total Invited Attendees'.
7. Assign Feedback Analysis Task
Create a task for the Event Manager to review qualitative text comments in the survey responses.
8. Update Event Summary with Scores
Update the main Event entry with the calculated Average Satisfaction Score and Response Rate.
9. Create Follow-up Action Task
If satisfaction scores are below a certain threshold, create a task for the Customer Success team to reach out to dissatisfied attendees.
10. Send Executive Summary Report
Send an email to stakeholders containing the aggregated performance metrics and the final event summary.
11. Generate Post-Event Sentiment Report
Generate a formal report using the aggregated survey data and task completions for archival purposes.
12. Cleanup Temporary Survey Drafts
Delete any incomplete or abandoned survey draft entries from the data model to maintain data hygiene.
End
End of the Workflow/Process.
Start of the Workflow/Process.
Create a new entry in the 'Surveys' data model once an event concludes to initiate the collection process.
Update the status of the parent Event entry to reflect that feedback collection is now active.
Send an automated email to all attendees listed in the 'Event Attendees' data model containing the unique survey link.
Retrieve all completed entries from the 'Survey Responses' data model for the specific Event ID.
Aggregate the 'Rating' field from all retrieved Survey Responses to find the mean satisfaction score.
Calculate the percentage of attendees who responded by dividing 'Total Responses' by 'Total Invited Attendees'.
Create a task for the Event Manager to review qualitative text comments in the survey responses.
Update the main Event entry with the calculated Average Satisfaction Score and Response Rate.
If satisfaction scores are below a certain threshold, create a task for the Customer Success team to reach out to dissatisfied attendees.
Send an email to stakeholders containing the aggregated performance metrics and the final event summary.
Generate a formal report using the aggregated survey data and task completions for archival purposes.
Delete any incomplete or abandoned survey draft entries from the data model to maintain data hygiene.
End of the Workflow/Process.
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