Insurance Agent Onboarding Checklist
Ensure a smooth and compliant start for new insurance agents! This comprehensive checklist covers everything from background checks and licensing verification to training completion and regulatory disclosures. Streamline onboarding, minimize risk, and set your agents up for success with this essential resource.
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Application & Background Checks
Verify applicant's license application completeness and initiate background checks.
Application ID
Application Submission Date
Application Source
Application Form (Scanned)
Background Check Type
Background Check Start Date
Notes/Comments on Application
Licensing & Credentials
Confirm agent's current and valid insurance licenses for all relevant lines of business.
License Number
License Issue Date
License Expiration Date
License Status
Lines of Authority
Copy of License
Compliance Training
Ensure completion of mandatory compliance training modules (ethics, regulatory updates, etc.).
Training Completion Date
Ethics Training Module
Regulatory Updates Training
Summary of Key Takeaways
Training Score (%)
Topics Covered
Contract & Agreements
Review and finalize agency agreement, commission agreement, and non-solicitation agreements.
Agent Name
Agency Name
Contract Start Date
Contract End Date
Commission Rate (%)
Contract Type
Special Contract Terms/Clauses
Agent Signature
Agency Representative Signature
System Access & IT Setup
Provision necessary system access (CRM, policy administration, quoting tools) and complete IT onboarding tasks.
CRM Access Level
Policy Administration System Access
Two-Factor Authentication Code Generation Limit (attempts)
System Access Start Date
IT Support Ticket Notes (if applicable)
Screenshot of Initial System Login Confirmation
Product & Policy Training
Provide comprehensive training on product offerings, policy features, and sales processes.
Overview of Key Product Lines
Which Product Lines are you Authorized to Sell?
Explanation of Policy Features & Benefits (Auto Insurance)
Number of policy examples reviewed
Which best describes your understanding of policy exclusions?
Summary of Claims Process for each product
Compliance & Disclosure Review
Review key compliance requirements, disclosures, and client communication guidelines.
Review Client Communication Templates
Confirm Disclosure Forms Provided to Clients?
Which Compliance Areas Reviewed?
Date of Compliance Review
Reviewer Signature
Document Version Reviewed
Marketing & Advertising Approval
Review and approve agent's marketing and advertising materials for compliance.
Campaign Description
Marketing Materials (PDF, Images, Video)
Channels Used (e.g., Social Media, Email, Print)
Compliance Review Status
Reviewer Comments (if applicable)
Approval Date
Ongoing Monitoring & Support
Outline processes for ongoing performance monitoring, support, and compliance updates.
Last Compliance Training Review Date
Number of Client Complaints Received (Past 6 Months)
Recent Audit Findings (If Applicable)
Topics Covered in Recent Support Calls
Summary of Recent Agent Performance Review
Insurance Management Solution Screen Recording
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