ChecklistGuro Brokerage Policy Review Checklist
Ensure compliance and minimize risk! Download our free Brokerage Policy Review Checklist for Real Estate professionals. Stay updated on legal requirements, best practices, and ethical guidelines. Protect your brokerage and clients - start your review today!
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Compliance & Legal
Ensuring adherence to relevant laws, regulations, and licensing requirements.
Last License Renewal Date (Brokerage)
Next License Renewal Date (Brokerage)
Summary of Recent Legal Consultations/Reviews
State Regulatory Body Compliance Status
Copies of Relevant Licenses and Permits
Brokerage's NMLS ID (if applicable)
Summary of Recent Audits (Internal & External)
Compliance with Anti-Money Laundering (AML) Regulations?
Client Relationships & Communication
Policies related to client interaction, disclosure, informed consent, and communication practices.
Client Communication Disclosure Policy Review
Mandatory Disclosure Forms Used (select all that apply)
Approved Communication Channels with Clients
Procedure for Handling Client Complaints
Last Client Communication Policy Update Date
Method for Obtaining Client Consent (e.g., written, verbal)
Transactions & Escrow
Procedures for handling transactions, earnest money, escrow accounts, and closing processes.
Earnest Money Handling Protocol Version
Detailed Description of Escrow Account Usage
Method for disbursing funds from Escrow
Last Review Date of Escrow Agreements
Prohibited Transaction Types
Procedure for handling uncashed checks related to transactions
Designated individual/team for Escrow dispute resolution
Copy of Standard Escrow Agreement
Advertising & Marketing
Guidelines for marketing activities, including online presence, print materials, and social media.
Approved Marketing Platforms
Content Approval Process
Branding Guidelines Adherence
Prohibited Advertising Claims
Sample Marketing Materials
Online Review Management
Compliance with Fair Housing Advertising Requirements
Conflicts of Interest
Identifying and managing potential conflicts of interest to protect clients and the brokerage.
Does the policy clearly define 'Conflict of Interest'?
Describe the process for disclosing potential conflicts of interest to clients.
Which types of relationships require disclosure (check all that apply)?
Is written documentation of conflict disclosure required?
Explain the procedure for obtaining client consent when a conflict exists.
How many years of transaction records are reviewed for potential conflicts?
Does the brokerage have a designated Conflict of Interest Review Committee?
Fair Housing & Equal Opportunity
Ensuring compliance with fair housing laws and promoting equal opportunity in real estate services.
Summary of Fair Housing Policy Review
Protected Classes Reviewed
Description of Training Provided on Fair Housing
Date of Last Fair Housing Training
Copy of Fair Housing Policy Document
Method for Handling Fair Housing Complaints
Description of System for Monitoring Advertising for Fair Housing Compliance
Data Security & Privacy
Policies to protect client data and comply with privacy regulations.
Data Encryption Standard Used (if applicable)
Description of Data Security Training Provided to Agents
Number of Data Breach Incidents in Last 12 Months
Password Complexity Requirements for Agent Accounts
Types of Sensitive Data Protected (Select all that apply)
Last Review/Update of Data Security Policy
Description of Vendor Security Assessments (e.g., for CRM or MLS)
Copy of Data Security Policy Document
Risk Management & Errors & Omissions (E&O) Insurance
Procedures for risk mitigation and coverage under E&O insurance.
Current E&O Policy Limit
E&O Policy Expiration Date
Coverage Type (e.g., Occurrence, Claims-Made)
Summary of Risk Assessment Completed (date and key findings)
Compliance with Brokerage Risk Management Procedures?
Number of E&O Claims Filed in Past 3 Years
Upload a copy of the current E&O Insurance Policy (Certificate of Insurance)
Description of any recent changes to risk management protocols, if applicable.
Training & Supervision
Requirements for agent training, ongoing education, and brokerage supervision.
Required New Agent Training Hours
Mandatory Training Topics for New Agents
Last Supervisor Training Refresher Date
Description of Supervision Plan for New Agents
Minimum Level of Experience for Supervising Agents
Method of Communication for Supervision (e.g., weekly meetings, email, phone)
Upload Proof of Completed Training for Agents (Last Year)
Record Keeping & Documentation
Guidelines for maintaining accurate and complete records of transactions and communications.
Last Record Retention Policy Review Date
Summary of Record Retention Policy
Number of Years Records are Retained (Electronically)
Number of Years Records are Retained (Physical)
Copy of Record Retention Schedule
Description of Electronic Document Management System (if applicable)
Types of Records Kept (Select all that apply)
Name of Person Responsible for Record Keeping
Frequently Asked Questions
Can I customize this template after installing it?
Absolutely. Once installed, you can add, remove, or reorder tasks, add custom fields, and adjust deadlines to fit your specific workflow.
Can I add images or photos to these checklist items?
Yes. Our platform allows you to attach photos, signatures, and notes to any checklist item for better verification and proof of completion.
Can I create a custom checklist from scratch instead of using a template?
Yes. You can use our "Create your own checklist" feature to build a unique workflow tailored exactly to your operational requirements.
Can I add dependencies between tasks?
Yes, you can set up conditional logic and dependencies to ensure your team follows the correct sequence of operations.
Can I assign specific checklist items to different team members?
Yes. You can assign individual tasks to specific employees, ensuring clear accountability across your entire team.
Can I use these checklists on mobile devices in the field?
Yes. Our platform is fully responsive, allowing your team to complete, update, and upload photos to checklists directly from any smartphone or tablet.
How do I notify my manager when a checklist is completed?
You can set up automated notifications (via email, push notification, or in-app alerts) to trigger whenever a checklist is finished or if an item fails inspection.
Can multiple people work on the same checklist simultaneously?
Yes, the platform supports real-time updates, allowing multiple users to contribute to a single live checklist.
Where is the data from completed checklists stored?
All completed checklists are stored securely in your Work OS dashboard, creating a permanent, searchable audit trail of your operations.
Can I generate reports based on my checklist results?
Yes. You can track completion rates, identify recurring issues, and monitor team performance through our integrated reporting and analytics tools.
How can I use these checklists for compliance or auditing purposes?
Because our checklists capture timestamps, photos, and digital signatures, they serve as a robust digital paper trail for regulatory compliance and internal audits.
Can I export my completed checklist data for use in other tools?
Yes. You can export your data in various formats (CSV, Excel, etc.) to integrate your operational insights with your other business software.
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