Guest Experience Audit: Hotel Readiness & Service Checklist

GUEST EXPERIENCE AUDIT: HOTEL READINESS & SERVICE CHECKLIST Created by ChecklistGuro (https://checklistguro.com) --- ARRIVAL & CHECK-IN --- [ ] Arrival Traffic Count [ ] Curb Appeal - Overall Impression (Excellent, Good, Fair, Poor) [ ] Parking Availability (Ample, Adequate, Limited, Full) [ ] Check-in Wait Time (Average) [ ] Front Desk Staff - Professionalism Observation [ ] Front Desk Amenities Available (Brochures, Maps, Local Restaurant Menus, Umbrellas) [ ] Queue Management System (Present and Functional, Present, but not fully functional, Not Present) --- ROOM READINESS & CLEANLINESS --- [ ] Room Number [ ] Overall Room Cleanliness (Rating 1-5) (1 - Poor, 2 - Fair, 3 - Average, 4 - Good, 5 - Excellent) [ ] Check for Stains/Damage (Select all that apply) (Carpet, Upholstery, Bed Linens, Curtains/Drapes, Walls, Furniture, None) [ ] Notes on Condition/Repairs Needed [ ] Functionality of Shower (Hot/Cold Water) (Functioning Properly, Hot Water Issue, Cold Water Issue, Not Tested) [ ] TV Remote Functionality (Working, Not Working, Not Tested) [ ] Photo Documentation (if applicable) --- HOUSEKEEPING STANDARDS --- [ ] Room Turnover Time (Minutes) [ ] Checklist Items Verified (Mark all that apply) (Dusting of all surfaces, Cleaning of bathroom fixtures, Replacement of linens, Emptying of trash receptacles, Vacuuming/Mopping of floors, Window cleaning, Restocking of amenities) [ ] Detailed Notes on Room Condition (if any) [ ] Overall Cleanliness Rating (Excellent, Good, Fair, Poor) [ ] Photo Documentation (optional) [ ] Date of Inspection [ ] Number of Rooms Inspected --- FRONT DESK & GUEST SERVICES --- [ ] Check-in Wait Time (minutes) [ ] Greeting Style (Warm & Welcoming?) (Yes, No, Needs Improvement) [ ] Notes on Guest Interactions (positive/negative) [ ] Ability to Handle Guest Requests? (Excellent, Good, Fair, Poor) [ ] Relevant Information Provided at Check-in? (Hotel Amenities, Local Attractions, Restaurant Hours, Wi-Fi Password) [ ] Accuracy of Information Provided? (Fully Accurate, Minor Inaccuracies, Significant Inaccuracies) [ ] Associate Name (for feedback) --- RESTAURANT & FOOD SERVICE (IF APPLICABLE) --- [ ] Temperature of Refrigeration Units (Fahrenheit) [ ] Menu Accuracy Check: Does the physical menu match online? (Yes, No, N/A) [ ] Food Safety Certifications Verified (Select all that apply) (ServSafe, HACCP, Other (Specify in LONG_TEXT)) [ ] If 'Other' certification selected, please specify: [ ] Quantity of Properly Stored Leftovers (lbs) [ ] Table Setting Cleanliness and Presentation (Excellent, Good, Fair, Poor) [ ] Time of last pest control service --- PUBLIC AREAS & FACILITIES --- [ ] Lobby Temperature (Celsius) [ ] Floor Cleanliness (Lobby) (Excellent, Good, Fair, Poor) [ ] Observations on Restroom Condition (specify areas needing attention) [ ] Damaged or Missing Items (Check all that apply) (Broken Tile, Missing Signage, Damaged Furniture, Malfunctioning Lighting, None) [ ] Last Restroom Deep Cleaning Date [ ] Elevator Operation - Audible Noise Level (Normal, Slightly Elevated, Excessive) [ ] Location of any identified hazards --- SAFETY & SECURITY --- [ ] Fire Extinguisher Inspection Date [ ] Last Fire Drill Date [ ] Smoke Detectors Functioning? (Yes, No, N/A) [ ] Emergency Lighting Operational? (Yes, No, N/A) [ ] Number of Security Personnel on Duty [ ] Any Security Concerns/Observations [ ] Exterior Lighting Adequate? (Yes, No, N/A) [ ] Attach Security Camera System Logs (if applicable) --- TECHNOLOGY & CONNECTIVITY --- [ ] Wi-Fi Speed (Mbps) [ ] Wi-Fi Login Process (Easy and Intuitive, Requires Assistance, Not Functional) [ ] TV Channel Selection (Fully Functional, Limited Channels, Not Functional) [ ] Notes on Technical Issues Encountered [ ] Which connectivity services were tested? (Wi-Fi, In-Room TV, Phone System, Charging Ports, Smart Device Integration) [ ] Smart Device Integration (e.g., voice assistants) (Fully Functional, Partially Functional, Not Available) --- GUEST FEEDBACK & RESOLUTION --- [ ] Summary of Recent Guest Feedback (last week) [ ] Number of Resolved Guest Complaints (last week) [ ] Primary Complaint Category (e.g., cleanliness, service, noise) (Cleanliness, Service, Noise, Amenities, Location, Other) [ ] Resolution Methods Used (select all that apply) (Verbal Apology, Discount/Comp, Room Change, Refund, Other - Specify) [ ] Detailed Description of a Recent Guest Complaint and Resolution [ ] Date of Complaint [ ] Time of Complaint (approximate) --- SUSTAINABILITY & ENVIRONMENTAL PRACTICES --- [ ] Water Usage Reduction (percentage) [ ] Energy Consumption Reduction (percentage) [ ] Recycling Programs in Place (Paper Recycling, Plastic Recycling, Glass Recycling, Food Waste Composting, Other (specify)) [ ] Guest Amenity Packaging (Eco-friendly/Recycled, Standard, Refillable Dispensers) [ ] Details of Energy-Saving Initiatives [ ] Proof of Sustainable Sourcing (e.g., food suppliers) [ ] Date of Last Sustainability Audit [ ] Linen Reuse Program (Implemented, Planning, Not Implemented) --- END OF TEMPLATE --- Transform this text into a digital, automated, and trackable mobile app! 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