ERP User Training & Adoption Checklist
Ensure a smooth transition and maximize ROI with our ERP User Training & Adoption Checklist. Drive user engagement, reduce resistance, and boost productivity post-implementation. Download now to avoid common pitfalls and unlock the full potential of your ERP system!
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Pre-Training Planning & Assessment
Assess user skill levels, identify training needs, and define clear learning objectives.
Number of Users Requiring Training
User Skill Levels (Current ERP Experience)
Specific Training Needs Identified
Training Needs Assessment Completion Date
Primary Learning Style Considerations (e.g., visual, auditory, kinesthetic)
Notes/Comments on Skill Assessment
Training Content & Delivery
Review training materials, delivery methods, and schedule to ensure accessibility and engagement.
Training Delivery Method
Number of Training Sessions
Training Start Date
Typical Session Length (hours)
Content Formats Used
Brief Description of Training Materials
Sample Training Presentation (Optional)
Role-Based Training Modules
Verify completion and comprehension of training specific to each user's responsibilities.
Module Completion: Order Processing
Module Completion: Inventory Management
Module Completion: Financial Reporting
Score on Post-Training Quiz (Order Processing)
Date of Training Completion (Inventory Management)
Notes on User Performance (Sales Module)
Training Environment & Resources
Confirm adequate access to training systems, support staff, and documentation.
Number of Training Systems Available
Physical Training Location(s)
Scheduled Training Environment Refresh Date
Training Environment Access Instructions Document
Training Environment Accessibility (e.g., VPN, Dedicated)
Notes on Training Environment Performance/Stability
Number of Support Staff Available During Training
Post-Training Evaluation & Feedback
Gather user feedback, assess knowledge retention, and identify areas for improvement.
Overall Training Satisfaction (1-5, 5=Excellent)
Was the training content relevant to your role?
What were the most valuable aspects of the training?
What suggestions do you have for improving the training?
Do you feel confident using the new ERP features?
Time spent completing training tasks (in hours)
User Adoption Monitoring & Support
Track ERP usage, identify users struggling with adoption, and provide ongoing support.
Number of Users Actively Using ERP
Number of Help Desk Tickets Related to ERP
User Proficiency Level (Self-Assessment)
Modules Users Are Struggling With
Last Support Interaction Date
Notes from Support Interactions
Overall User Satisfaction (Post-Support)
Change Management Communication
Ensure clear and consistent communication about ERP changes and updates.
Executive Summary for Communication
Communication Plan Start Date
First Communication Rollout Date
Communication Channels Used
Communication Lead Name
Communication Frequency (e.g., Weekly, Bi-Weekly)
Sample Communication Message (Draft)
Performance Metrics & Reporting
Define and track key performance indicators (KPIs) to measure user adoption and system effectiveness.
Percentage of Users Actively Using ERP
Average Time to Complete Key Tasks (Post-Training)
Number of Support Tickets Related to ERP Usage
Overall User Satisfaction (1-5 Scale)
Data Entry Error Rate (Post-Training)
Date of Last Performance Review Related to ERP Adoption
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