Daily Reception Area Opening and Closing Procedures Checklist
Ensure a flawless guest experience! Our Daily Reception Area Opening & Closing Procedures checklist streamlines your hospitality operations, boosting efficiency and maintaining impeccable presentation. Download now for a polished front desk every time.
This Template was installed 4 times.
Pre-Opening Checks (Before First Guest)
Tasks to be completed before the reception area is officially open for guest arrival. Ensures a presentable and functional workspace.
Scheduled Opening Time Confirmation
Outside Temperature (for HVAC adjustment)
Reception Desk Layout - Check for Obstructions?
Check for Damage/Wear on Reception Desk & Seating
Check Exterior Entrance - Cleanliness/Obstructions
Notes on any issues requiring maintenance (e.g., lighting, flooring)
Check Guest Information Display (if applicable) – Working Correctly?
Photo Documentation of Reception Area (Optional)
Opening Cash Handling
Procedures for opening the cash drawer, verifying starting amounts, and securing funds.
Starting Cash Drawer Count (Bills)
Starting Cash Drawer Count (Coins)
Starting Cash Drawer Count (Checks)
Starting Cash Drawer Count (Credit Card Tips)
Cash Box Security Check?
Comments on Cash Drawer Start (e.g., discrepancies, notes)
Float Dispensed?
Float Amount Dispersed (If Applicable)
Reception Desk & Area Appearance
Checks to ensure the reception area is clean, tidy, and welcoming to guests.
Number of Fresh Flowers/Plants Present?
Dusting Complete? (Select all that apply)
Magazine/Brochure Display Neat & Organized?
Notes on any areas requiring extra attention (e.g., smudges, spills)
Seating area tidy and free of clutter?
Photo of Reception Area Appearance
Technology & Systems
Verification that all necessary technology and systems are operational.
PMS (Property Management System) - Login Successful?
Telephone System - Operational?
WiFi Router Signal Strength (dBm - approximate)
Last System Sync Time (PMS/CRS)
Guest WiFi Network - Accessible?
Any System Error Messages/Notes?
TV/Information Display - Functioning?
Security & Safety
Ensuring the reception area is secure and any safety protocols are in place.
Alarm System Status
Fire Safety Equipment Check
Fire Extinguisher Inspection Date (Month/Year)
Security Personnel Present?
Incident/Issue Reporting
Emergency Exit Check
First Aid Kit Check
Closing Cash Handling
Procedures for counting down the cash drawer, securing funds, and completing necessary reports.
Starting Cash Drawer Balance (Recorded)
Cash Drawer Counted Amount
Float Counted Amount
Total Cash Recorded
Notes on Cash Discrepancies (if any)
Cash Bag Secured?
Cash Drop Completed?
Details of Cash Drop (e.g., who received, time)
Date of Cash Reconciliation
Reception Desk & Area Security (Closing)
Checks to secure the reception area and protect assets before closing.
All windows and doors secured?
Alarm system activated?
Number of keys/fobs accounted for?
Any unusual activity or concerns noted?
Secure any valuable items from the desk
Exterior lights checked?
Technology Shutdown (Closing)
Procedures for powering down or securing technology equipment at the reception area.
Computer(s) Shutdown Status
Printer(s) Status
Telephone System Status
Time of System Shutdown (If Applicable)
Notes on System Shutdown (if any)
AV Equipment Status
Final Walk-Through & Reporting
A final check of the area and completion of any necessary closing reports.
Any unusual occurrences or incidents during the day?
Total Cash Drawer Count (Final)
Security System Armed?
Date of Closing
Closing Time
Checklist Items Completed (Select All That Apply)
Closing Staff Signature
Staff Name (Closing)
Hospitality Management Solution Screen Recording
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