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Hotel Guest Arrival Checklist Template

Ensure every guest feels welcomed and cared for! Our Hotel Guest Arrival Checklist Template streamlines your front desk operations, guaranteeing consistent service and a flawless first impression. Simplify check-in, confirm room readiness, and elevate guest satisfaction-download yours today!

This Template was installed 1 times.

Pre-Arrival Checks

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Verify room readiness and system updates before guest arrival.

Expected Arrival Date

Number of Guests

Room Type Confirmed?

Special Requests Noted?

Details of Special Requests

Arrival Time Estimate

Room Verification

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Confirm room is clean, in order, and meets quality standards.

Room Number

Room Status (Clean/Dirty/Out of Order)

Cleanliness Issues (Select all that apply)

Temperature (Celsius)

HVAC Functioning

Notes/Comments

Guest Welcome

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Tasks to ensure a positive first impression and smooth check-in.

Greeting Style

Guest Name (Confirmation)

Room Number

Number of Guests

Special Requests Noted?

Details of Special Requests

Loyalty Program?

Loyalty Tier (if applicable)

Key & Access

NaN of 6

Ensure proper key issuance and access card programming.

Room Number

Key Type Issued

Key Card Number (if applicable)

Access Code Provided (if applicable)

Access Code Details (if applicable)

Master Key Handling

Key Release Time (if applicable)

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Information & Amenities

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Provide necessary information about hotel services and local attractions.

Welcome Letter/Message

Breakfast Included?

Number of Wi-Fi Devices Registered

Directions to Hotel Restaurant

Local Attraction Information Provided?

Pool/Spa Information Provided?

Post-Check-In Follow Up

NaN of 6

Briefly check in with the guest to ensure satisfaction.

Follow-up Call Time

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Guest Satisfaction - Initial Impression

Notes on Guest Special Requests/Concerns

Time (minutes) Spent with Guest

Did guest acknowledge directions/hotel information?

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