Hotel Guest Arrival Checklist Template
Ensure every guest feels welcomed and cared for! Our Hotel Guest Arrival Checklist Template streamlines your front desk operations, guaranteeing consistent service and a flawless first impression. Simplify check-in, confirm room readiness, and elevate guest satisfaction-download yours today!
This Template was installed 6 times.
Pre-Arrival Checks
Verify room readiness and system updates before guest arrival.
Expected Arrival Date
Number of Guests
Room Type Confirmed?
Special Requests Noted?
Details of Special Requests
Arrival Time Estimate
Room Verification
Confirm room is clean, in order, and meets quality standards.
Room Number
Room Status (Clean/Dirty/Out of Order)
Cleanliness Issues (Select all that apply)
Temperature (Celsius)
HVAC Functioning
Notes/Comments
Guest Welcome
Tasks to ensure a positive first impression and smooth check-in.
Greeting Style
Guest Name (Confirmation)
Room Number
Number of Guests
Special Requests Noted?
Details of Special Requests
Loyalty Program?
Loyalty Tier (if applicable)
Key & Access
Ensure proper key issuance and access card programming.
Room Number
Key Type Issued
Key Card Number (if applicable)
Access Code Provided (if applicable)
Access Code Details (if applicable)
Master Key Handling
Key Release Time (if applicable)
Information & Amenities
Provide necessary information about hotel services and local attractions.
Welcome Letter/Message
Breakfast Included?
Number of Wi-Fi Devices Registered
Directions to Hotel Restaurant
Local Attraction Information Provided?
Pool/Spa Information Provided?
Post-Check-In Follow Up
Briefly check in with the guest to ensure satisfaction.
Follow-up Call Time
Guest Satisfaction - Initial Impression
Notes on Guest Special Requests/Concerns
Time (minutes) Spent with Guest
Did guest acknowledge directions/hotel information?
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