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Front Desk Operations Checklist Template

Ensure seamless guest experiences and boost front desk efficiency with our customizable Front Desk Operations Checklist Template! From check-in to check-out, this checklist covers every critical step, minimizing errors and maximizing guest satisfaction. Download now and streamline your hospitality operations.

This Template was installed 3 times.

Opening Procedures

NaN of 10

Tasks to complete before the front desk is open to guests.

Scheduled Opening Time

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Cash Drawer Start Amount

Check Front Desk Computer

Verify Internet/WiFi Functionality

Check Station Supplies

Date of Opening

Guest Check-in

NaN of 10

Steps for efficiently and accurately checking in guests.

Guest Last Name

Number of Guests

Room Type

Arrival Date

Check-in Time

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Payment Method

Credit Card Number (If Applicable)

Special Requests/Notes

Guest Check-out

NaN of 10

Procedures for processing guest departures.

Check-out Time

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Room Number

Outstanding Balance

Payment Method

Payment Method Details (e.g., last 4 digits)

Express Check-out Requested?

Guest Comments/Feedback

Date of Check-out

Phone & Communication

NaN of 10

Handling phone calls, emails, and guest inquiries.

Greeting Script Followed?

Number of Incoming Calls

Summary of Important Phone Calls/Messages

Answering Service Activated?

Date of Voicemail Review

Time of Last Voicemail Check

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Communication Channels Monitored

Reservations & Availability

NaN of 10

Managing bookings and room availability.

Total Rooms Booked Today

Number of Walk-in Guests

Arrival Date of New Reservation

Reservation Time (if applicable)

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Room Type Reserved

Special Requests Noted?

Details of Special Requests

Number of Guests in Reservation

Cash Handling & Payments

NaN of 10

Securely processing payments and managing cash drawer.

Starting Cash Drawer Amount

Number of Transactions

Total Cash Received

Total Credit Card Transactions

Total Credit Card Revenue

Total Other Payment Methods (Specify)

Payment Method Discrepancies?

Notes on Payment Transactions

Security & Safety

NaN of 10

Ensuring guest safety and security protocols are followed.

Fire Alarm Test Result

Emergency Exit Lights Operational?

Security Camera Functionality

Last Security Personnel Briefing Date

Security Incident Notes (if any)

Sprinkler System Test Status

Location of Emergency First Aid Kit

Closing Procedures

NaN of 10

Tasks to complete before closing the front desk for the night.

Closing Time Confirmed?

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Cash Drawer Count

Cash Drawer Discrepancy Notes (if any)

Keys Distributed/Secured?

Security System Armed?

Date of Closing

Any Issues/Maintenance Needed?

Front Desk Agent Signature

Daily Reports & Documentation

NaN of 10

Recording relevant data and maintaining accurate records.

Total Number of Check-ins

Total Number of Check-outs

Walk-in Guests Count

No Show Count

Summary of Any Issues/Incidents

Payment Method Breakdown (e.g., Credit Card, Cash)

Date of Report

Time of Report Completion

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Front Desk Agent Signature

Equipment & Supplies

NaN of 10

Checking and restocking essential front desk supplies and equipment.

Pens - Quantity

Guest Key Cards - Quantity

Registration Forms - Quantity

Printer Status

Phone System Status

Last Toner Replacement

Notes on Supplies/Equipment

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