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Reception Opening/Closing Checklist

Ensure flawless guest experiences! Our Reception Opening/Closing Checklist for Hospitality businesses guarantees a smooth start & secure end to each day. Download now & boost operational efficiency!

This Template was installed 5 times.

Pre-Opening Procedures

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Tasks to be completed before the reception area is open to guests.

Scheduled Opening Time Confirmation

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Cash Drawer Start Amount

Check Previous Shift Log

Inspect Reception Area Cleanliness

Check Equipment Functionality

Review Daily Specials/Promotions (if applicable)

Note Any Issues from Previous Shift

Opening & Guest Interaction

NaN of 6

Tasks related to officially opening the reception and immediate guest interactions.

Official Opening Time

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Check Greeting Script Readiness

Count Guest Arrival Booklets (if applicable)

Note any unusual circumstances upon opening (e.g., maintenance, unexpected deliveries)

Verify Key Handling Procedure in Place

Verify Status of Common Guest Supplies (Pens, Maps, etc.)

Record First Guest Arrival Time

Throughout the Opening Hours

NaN of 6

Ongoing tasks and checks performed during the reception's operating hours.

Guest Arrival Count

Number of Room Check-ins

Number of Room Check-outs

Mail/Package Handling - Status

Scheduled Tours/Events – Reminder Check

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Notable Guest Requests/Incidents (log details)

Lost & Found - Status

Complaints Received

Closing Procedures

NaN of 6

Tasks to be completed before the reception area is officially closed.

Official Closing Time

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Notes on Guest Departures / Last Guests

Cash Drawer Count (Start)

Cash Drawer Count (End)

Equipment Shut Down (Select All That Apply)

Any Issues Encountered During Closing?

Keys Secured?

Cash Register Reconciliation Report (if applicable)

Security & Safety

NaN of 6

Procedures and checks to ensure the safety and security of the reception area.

Alarm System Status (0 = Off, 1 = On)

Fire Safety Equipment Check (Extinguishers, Blankets)

Emergency Lighting Functionality

Check CCTV Camera Coverage - Identify any blind spots

Record any security incidents or concerns observed.

First Aid Kit Inspection

Number of External Doors Secured (Check locks and visibility)

Administrative & Reporting

NaN of 6

Tasks related to logging, reporting, and reconciliation.

Starting Cash Float Count

Starting Safe Count

Notes on Cash/Safe Discrepancies (if any)

Date of Report

Time of Report

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Payment System Status (e.g., Working, Maintenance)

Summary of Guest Feedback (Positive and Negative)

Number of Lost and Found Items

Attach Guest Incident Report (if applicable)

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