Reception Opening/Closing Checklist
Ensure flawless guest experiences! Our Reception Opening/Closing Checklist for Hospitality businesses guarantees a smooth start & secure end to each day. Download now & boost operational efficiency!
This Template was installed 6 times.
Pre-Opening Procedures
Tasks to be completed before the reception area is open to guests.
Scheduled Opening Time Confirmation
Cash Drawer Start Amount
Check Previous Shift Log
Inspect Reception Area Cleanliness
Check Equipment Functionality
Review Daily Specials/Promotions (if applicable)
Note Any Issues from Previous Shift
Opening & Guest Interaction
Tasks related to officially opening the reception and immediate guest interactions.
Official Opening Time
Check Greeting Script Readiness
Count Guest Arrival Booklets (if applicable)
Note any unusual circumstances upon opening (e.g., maintenance, unexpected deliveries)
Verify Key Handling Procedure in Place
Verify Status of Common Guest Supplies (Pens, Maps, etc.)
Record First Guest Arrival Time
Throughout the Opening Hours
Ongoing tasks and checks performed during the reception's operating hours.
Guest Arrival Count
Number of Room Check-ins
Number of Room Check-outs
Mail/Package Handling - Status
Scheduled Tours/Events – Reminder Check
Notable Guest Requests/Incidents (log details)
Lost & Found - Status
Complaints Received
Closing Procedures
Tasks to be completed before the reception area is officially closed.
Official Closing Time
Notes on Guest Departures / Last Guests
Cash Drawer Count (Start)
Cash Drawer Count (End)
Equipment Shut Down (Select All That Apply)
Any Issues Encountered During Closing?
Keys Secured?
Cash Register Reconciliation Report (if applicable)
Security & Safety
Procedures and checks to ensure the safety and security of the reception area.
Alarm System Status (0 = Off, 1 = On)
Fire Safety Equipment Check (Extinguishers, Blankets)
Emergency Lighting Functionality
Check CCTV Camera Coverage - Identify any blind spots
Record any security incidents or concerns observed.
First Aid Kit Inspection
Number of External Doors Secured (Check locks and visibility)
Administrative & Reporting
Tasks related to logging, reporting, and reconciliation.
Starting Cash Float Count
Starting Safe Count
Notes on Cash/Safe Discrepancies (if any)
Date of Report
Time of Report
Payment System Status (e.g., Working, Maintenance)
Summary of Guest Feedback (Positive and Negative)
Number of Lost and Found Items
Attach Guest Incident Report (if applicable)
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