Welcome Guests Like a Pro Checklist
Transform guest experiences! Our Welcome Guests Like a Pro checklist equips hospitality businesses with actionable tips to create memorable first impressions & boost loyalty. Elevate service, personalize welcomes, & master the art of hospitality. Download now!
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Pre-Arrival & Communication
Ensuring guests feel welcome even before they arrive sets a positive tone.
Confirm Guest Preferences (Dietary, Accessibility)
Arrival Date
Estimated Arrival Time
Guest Special Requests/Notes
Confirmation Email Sent?
Guest's Name (from reservation)
Number of Guests (Confirm)
First Impressions - The Arrival Experience
Creating a welcoming and efficient arrival process.
Check Arrival Time Buffer
Designate Accessible Drop-off Zone
Exterior Lighting Check
Landscaping & Cleanliness
Greeting Signage Visible?
Music/Ambiance (if applicable)
Note any unusual conditions or potential hazards
Immediate Welcome & Orientation
Making guests feel comfortable and informed upon arrival.
Confirm Guest Name & Reservation Details
Briefly Explain Key Amenities & Services
Point Out Important Locations (e.g., Wi-Fi, Breakfast Area, Emergency Exits)
Provide Wi-Fi Password
Offer Assistance with Luggage
Provide a Brief Overview of Local Area (Optional)
Confirm Check-Out Date
Personalization & Anticipation
Going the extra mile to cater to individual guest preferences.
Preferred Room View (if applicable)
Dietary Restrictions/Allergies
Specific Requests/Notes (e.g., extra pillows, specific amenities)
Preferred Wake-Up Method
Number of Accessible Amenities Requested (e.g., Roll-in shower, grab bars)
Special Occasion Date (e.g., Birthday, Anniversary) - for potential surprise
Children's Ages & Interests (for potential kid-friendly amenities)
Addressing Concerns & Providing Support
Being prepared to handle inquiries and resolve issues promptly and gracefully.
Guest's primary concern (if any)
Detailed description of guest's concern (if 'Other' selected)
Time taken to resolve concern (in minutes)
Resolution Method
Notes on Resolution Details
Guest Satisfaction Level (Post Resolution)
Employee Name Addressing Concern
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