Welcome Guests Like a Pro Checklist

Pre-Arrival & Communication

1 of 5

Ensuring guests feel welcome even before they arrive sets a positive tone.

Confirm Guest Preferences (Dietary, Accessibility)

Yes, preference noted

No, no preferences noted

Arrival Date

Estimated Arrival Time

Guest Special Requests/Notes

Confirmation Email Sent?

Yes

Guest's Name (from reservation)

Number of Guests (Confirm)

First Impressions - The Arrival Experience

2 of 5

Creating a welcoming and efficient arrival process.

Check Arrival Time Buffer

Designate Accessible Drop-off Zone

Exterior Lighting Check

Adequate & Welcoming

Needs Adjustment

Malfunctioning

Landscaping & Cleanliness

Immaculate

Needs Attention

Requires Immediate Action

Greeting Signage Visible?

Music/Ambiance (if applicable)

Appropriate & Welcoming

Needs Adjustment

Not Applicable

Note any unusual conditions or potential hazards

Immediate Welcome & Orientation

3 of 5

Making guests feel comfortable and informed upon arrival.

Confirm Guest Name & Reservation Details

Correct

Needs Verification

Incorrect

Briefly Explain Key Amenities & Services

Point Out Important Locations (e.g., Wi-Fi, Breakfast Area, Emergency Exits)

Provide Wi-Fi Password

Offer Assistance with Luggage

Yes

Provide a Brief Overview of Local Area (Optional)

Confirm Check-Out Date

Personalization & Anticipation

4 of 5

Going the extra mile to cater to individual guest preferences.

Preferred Room View (if applicable)

City View

Garden View

Pool View

Ocean View

No Preference

Dietary Restrictions/Allergies

Gluten-Free

Dairy-Free

Vegan

Vegetarian

Nut Allergy

Shellfish Allergy

Other (please specify in LONG_TEXT)

Specific Requests/Notes (e.g., extra pillows, specific amenities)

Preferred Wake-Up Method

Phone Call

Text Message

No Wake-Up Call Needed

Number of Accessible Amenities Requested (e.g., Roll-in shower, grab bars)

Special Occasion Date (e.g., Birthday, Anniversary) - for potential surprise

Children's Ages & Interests (for potential kid-friendly amenities)

Addressing Concerns & Providing Support

5 of 5

Being prepared to handle inquiries and resolve issues promptly and gracefully.

Guest's primary concern (if any)

Room Issue

Service Issue

Billing Issue

Facility Issue

Other - Please specify in LONG_TEXT

Detailed description of guest's concern (if 'Other' selected)

Time taken to resolve concern (in minutes)

Resolution Method

Immediate Action

Compensatory Offer

Escalation to Manager

Referral to Specific Department

Further Investigation Required

Notes on Resolution Details

Guest Satisfaction Level (Post Resolution)

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied