Public Transport Accessibility for Passengers with Disabilities Audit Checklist Template
Ensure equitable transit! This comprehensive checklist simplifies audits, identifying accessibility gaps & promoting inclusive public transport for all passengers. Go beyond compliance - create truly accessible journeys.
This Template was installed 5 times.
Station Access & Navigation
Evaluates the accessibility of stations and the ease of navigation for passengers with disabilities.
Primary Station Entrance Location
Ramp Gradient (%) - Conformity to Standards?
Presence of Tactile Paving?
Description of Tactile Paving Details (Type, Coverage)
Audible Announcements Present?
Number of Accessible Restrooms?
Date of Last Accessibility Audit of Entrance
Notes on any observed barriers or areas for improvement related to station access
Vehicle Accessibility (Buses, Trains, Trams)
Assesses the accessibility features of the vehicles themselves, including ramps, lifts, designated seating, and audible/visual announcements.
Ramp Operating Condition Score (1-5)
Lift/Elevator Functionality (if applicable)
Accessible Seating Features
Audio/Visual Announcement Clarity
Minimum Designated Wheelchair Spaces
Any observed obstacles or issues impeding accessibility?
Is wheelchair securement system available?
Information & Communication
Checks the availability and clarity of information, including signage, announcements, website accessibility, and mobile app functionality.
Are station announcements clear and audible?
Which information is available in accessible formats (e.g., braille, large print, audio)?
Is the public transport website accessible (WCAG compliant)?
Describe any observed barriers to accessing information.
Are real-time information displays available and easily understandable?
Upload a screenshot of the accessible version of the journey planner.
Staff Training & Assistance
Evaluates the training and awareness of staff in assisting passengers with disabilities and providing appropriate support.
Number of staff trained on disability awareness annually
Training frequency for assisting passengers with disabilities
Training topics covered (select all that apply)
Date of last disability awareness training for all staff
Describe the procedure for staff to request refresher training.
Is there a documented procedure for staff to assist passengers with visual impairments?
Is feedback solicited from passengers with disabilities regarding staff assistance?
Ticketing & Fare Payment
Reviews the accessibility of ticketing machines, online purchase options, and fare payment systems.
Are accessible ticket vending machines available?
Is online ticket purchasing accessible?
Number of accessible ticket vending machines in operation
Is staff assistance available at ticket counters for purchasing tickets?
Are alternative payment methods available (e.g., contactless, mobile pay)?
Describe any difficulties passengers with disabilities may encounter when purchasing tickets.
Route Planning & Journey Information
Assesses the ease of planning accessible journeys using online tools, apps, and journey planners.
Is a dedicated accessible journey planner available?
Does the journey planner clearly indicate accessible routes?
Are real-time disruptions/alerts clearly indicated for accessible routes?
Estimated time to plan an accessible journey (minutes):
Describe any limitations or challenges encountered when using the journey planner.
Are alternative accessible routes suggested in case of disruptions?
Location of a typical journey planning kiosk (if applicable):
Emergency Procedures & Evacuation
Examines the procedures in place to assist passengers with disabilities in emergency situations and evacuations.
Detailed description of emergency evacuation procedures for passengers with visual impairments.
Detailed description of emergency evacuation procedures for passengers with hearing impairments.
Description of procedures for assisting passengers with mobility impairments during evacuation.
Number of trained personnel specifically assigned to assist during evacuations.
Are audible evacuation announcements provided?
Are visual evacuation alerts (e.g., flashing lights) provided?
Date of last emergency evacuation drill focused on accessibility.
Estimated time required to evacuate passengers with disabilities during an emergency.
Upload of emergency evacuation plan accessibility addendum.
Waiting Areas & Amenities
Checks the accessibility of waiting areas, restrooms, and other amenities at stations and terminals.
Accessible Toilet Stall Count
Toilet Grab Bar Type (Horizontal/Vertical)
Ramp Presence at Waiting Area
Tactile Paving Present?
Description of any observed accessibility barriers in waiting areas.
Location of Accessible Amenities (if multiple)
Service Animal Accommodation
Verifies compliance with policies regarding service animals and their access to public transport.
Is there a written policy regarding service animal accommodation?
Are staff trained to recognize and interact appropriately with service animals?
How many complaints related to service animal access have been received in the last year?
Describe any barriers encountered by service animals or their handlers.
Are passengers allowed to sit near service animals?
Upload a copy of the service animal accommodation policy (if applicable)
Feedback & Complaint Resolution
Evaluates the process for passengers to provide feedback and lodge complaints regarding accessibility issues.
Complaint Reference Number (if applicable)
Date of Incident/Issue
Describe the Accessibility Issue Encountered
How did you attempt to resolve the issue?
If 'Other' selected above, please specify:
What resolution are you seeking?
If 'Other' selected above, please specify:
Date of Feedback Submission
Location of Incident (if applicable)
Public Transport Reporting Solution Screen Recording
Check out our public transport reporting solution in action! This screen recording showcases the key features and functionality, making it easy to understand how our system helps transit agencies and commuters. #public-transport #reporting #transit #passanger #data #analytics
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