Reverse Logistics Process Checklist
Streamline your returns and recapture value! This Reverse Logistics Process Checklist ensures efficient handling, cost reduction, and maximized recovery in your supply chain. Minimize waste and optimize your returns cycle - download now!
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Returns Initiation & Authorization
Covers the initial steps of a return, including customer request, return authorization, and documentation.
Customer Name
Order Number
Reason for Return (Customer Description)
Return Reason Category
Return Request Date
Return Authorization Status
Return Authorization Number
Authorization Notes (Internal)
Returns Transportation & Receiving
Details the transportation of returned goods and the receiving process at the designated facility.
Return Shipment Date
Carrier Used
Tracking Number
Number of Packages Received
Receiving Location
Condition of Packaging Upon Arrival
Notes on Receiving Condition
Time of Receipt
Inspection & Assessment
Outlines the inspection procedures to determine the condition of the returned product and its disposition.
Detailed Description of Defect/Reason for Return
Quantity Received
Condition of Product
Reasons for Damage (if applicable)
Upload Photos of Damage/Defect
Percentage of Functionality Remaining (if applicable)
Packaging Condition
Disposition & Processing
Covers the various disposition options, such as resale, repair, recycling, or disposal.
Disposition Method
Estimated Resale Value (if applicable)
Repair Notes (if applicable)
Repair Completion Date (if applicable)
Recycling Stream (if applicable)
Disposal Method & Details (if applicable)
Supporting Documentation (e.g., Recycling Certificate)
Quantity Processed
Inventory Management & Updates
Focuses on accurate inventory adjustments and updates to reflect the returned products.
Quantity Received
Condition of Goods
Serial Number (if applicable)
Date of Inventory Update
Notes on Inventory Discrepancies (if any)
Inventory Location Updated
Financial Reconciliation & Reporting
Ensures proper financial processing and reporting related to returns.
Total Value of Returned Goods
Shipping and Handling Costs (Returns)
Restocking Fees Applied
Value of Salvaged Materials/Components
Accounting Code/GL Account Used
Date of Financial Reconciliation
Notes/Comments Regarding Financial Reconciliation
Authorized Signatory
Customer Communication & Feedback
Focuses on keeping the customer informed about the return process and gathering feedback.
Initial Return Request Confirmation Message
Estimated Return Arrival Date (Customer)
Actual Return Arrival Date (Received)
Return Status Update (Sent to Customer)
Detailed Explanation of Return Resolution (if applicable)
Customer Satisfaction Score (1-5)
Customer Comments/Feedback
Resolution Type (offered to customer)
Compliance & Documentation
Ensures adherence to relevant regulations and maintains accurate records.
Date of Compliance Review
Relevant Regulations Applied
Summary of Compliance Findings
Supporting Documentation (e.g., Permits, Certifications)
Version Number of Compliance Procedure
Audit Status
Next Review Date
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