Gambling & Casino Player Satisfaction Survey Checklist
Boost your casino's reputation! Our Player Satisfaction Survey Checklist ensures you gather vital feedback, identify areas for improvement, and create a winning player experience. From game selection to service, cover every touchpoint and unlock insights to increase loyalty and drive revenue.
This Template was installed 3 times.
Gaming Experience
Assessments of specific game offerings and overall gameplay.
How would you rate the variety of games offered?
On average, how much do you spend per visit?
Which types of games do you typically play?
How would you rate the fairness of the games?
Please describe any specific game experiences (positive or negative).
Casino Environment
Evaluations of the casino's atmosphere, cleanliness, and ambiance.
Cleanliness Rating (1-10)
Noise Level
Which of the following aspects of the environment did you find appealing?
Please describe the atmosphere of the casino.
How would you rate the temperature of the casino?
Staff Interactions
Feedback on interactions with dealers, floor staff, and other casino personnel.
How would you rate the friendliness of the dealers?
How would you rate the responsiveness of the floor staff?
Please describe any specific positive interactions you had with staff.
Please describe any negative interactions you had with staff.
How long did you typically wait to receive service from staff (in minutes)?
Did the staff appear knowledgeable about the games and rules?
Promotions & Rewards
Feedback on loyalty programs, promotions, and rewards offered to players.
How satisfied are you with the variety of promotions offered?
How often do you redeem promotions (approximately per month)?
Which types of promotions are most appealing to you?
How clear and easy to understand are the terms and conditions of promotions?
What could we do to improve our promotions and rewards program?
Food & Beverage Services
Assessments of dining options, bar service, and overall food quality.
How would you rate the food quality (1-5, 1=Poor, 5=Excellent)?
How would you rate the beverage selection (1-5, 1=Poor, 5=Excellent)?
What type of food did you order?
How would you rate the speed of service?
Please provide any specific comments about the food or beverages you consumed.
How would you rate the cleanliness of the dining area?
Security & Safety
Evaluations of security measures and the perceived safety of the casino.
Did you observe any suspicious activity?
How safe did you feel while at the casino?
On a scale of 1-10 (1 being not present at all, 10 being extremely visible), how visible were security personnel?
Please describe any specific security concerns or incidents you witnessed.
Approximate Location of Incident (if applicable)
Were emergency exits clearly marked and accessible?
Ease of Use & Navigation
Feedback on the casino's layout, signage, and overall ease of navigation.
How easy was it to find your desired game?
How clear was the signage throughout the casino?
Approximately how long did it take to find a table/machine?
How helpful were staff when you needed directions?
Do you have any suggestions for improving the casino's layout or navigation?
Payment & Cashier Services
Assessments of cash handling processes, ATM availability, and cashier efficiency.
Amount of last withdrawal/cashout (USD)
How would you rate the speed of the cashier service?
How satisfied were you with the cashier's knowledge and helpfulness?
Waiting time in queue (minutes)
Any additional comments about the payment or cashier experience?
Overall Satisfaction
General impression and likelihood of returning/recommendation.
Rate your overall experience (1-10, 1 being worst, 10 being best)
How likely are you to recommend this casino to a friend?
How would you describe your recent visit?
What was the best part of your experience?
What could we have done to improve your experience?
Demographics (Optional)
Collection of anonymous demographic data for market analysis (e.g., age range, frequency of visits).
Age
Gender
Frequency of Visits (approximate)
Average Spend per Visit (optional)
Primary Reason for Visit
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